Kaelauni Montes
Roswell,NM
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Willing to go the extra mile to assist others with solving problems. Maintains professional appearance and demeanor. Responsible and dependable individual who is a quick-learning team player with effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn & Suites By Hilton
Roswell, NM
08.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations at busy facility with as many as 70 rooms occupied nightly.
Front Desk Receptionist
Comfort Inn & Suites
Roswell, NM
02.2019 - 02.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Prepared weekly employee work schedules for team members.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided excellent customer service to as many as, but not limited to, 80 guests nightly.
Education
Associate of Science - Nursing
Eastern New Mexico University - Roswell
Roswell, NM05.2024
GED -
Goddard High School
Roswell, NM05.2018
Skills
- Cardiopulmonary Resuscitation (CPR)
- Flexible and Adaptable
- Attention to Detail
- Customer Relations
- Problem-Solving Skills
- Bilingual
Certification
BLS Certification
Timeline
Front Desk Receptionist
Hampton Inn & Suites By Hilton
08.2020 - Current
Front Desk Receptionist
Comfort Inn & Suites
02.2019 - 02.2020
Associate of Science - Nursing
Eastern New Mexico University - Roswell
GED -
Goddard High School
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