Kaeleb Mckinney

• Serve as liaison to internal and external staff by sharing intelligence and using intelligence- led tactics to keep team members and guest in safe and secure environment
• Monitor and conduct surveillance case system to ensure accurate identification of each investigation is reached.

de-escalate recovering stolen items found on surveillance camera data.

• Provide case documentation by gathering, organizing, and preparing intelligence and evidence.
• Analyze monthly theft reports on Greenfield to closely observe what is trending in the store and the leading indicators of shortage
• Properly utilize department’s video surveillances system to gather intelligence to assist with investigations
• Screen merchandise recovered to provide apprehension support as needed. Determine if circulated cases were strictly adhering to AP policies, procedures, and leadership guidance.
• Track cases to ensure data is entered correctly using industry case management system.
• Retrieve and furnished case-related information and answered procedure questions to submit appropriate documentation in the system for all incidents following AP policy and procedures.
• Building partnerships by training and educating team members on operational shortage focus areas
• Utilize case management system and various resources and materials to draft responses to de-escalate recovering stolen items found on surveillance camera data.
• Properly utilize department’s video surveillances system to gather intelligence to assist with investigations.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Attentively monitored swimmers to identify distress.
• Upheld hygiene standards in pool and surrounding area.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.