Kaeleigh Young
Otonomus Hotel
Las Vegas
4
years of professional experience
Dynamic and adaptable professional with a strong foundation in guest relations and communication. Experience in optimizing workflows and delivering exceptional customer service, ready to contribute to enhanced guest experiences and operational efficiency.
Work History
Guest Experience Ambassador
1 Year 2 Months- Supported event planning efforts by liaising between clients and various departments within the hotel, ensuring seamless execution of events onsite.
- Utilized hotel management software to streamline check-in/check-out processes efficiently.
- Fostered an atmosphere of teamwork among colleagues, leading to improved communication within the department and better service delivery to guests.
- Analyzed reservation data, pinpointing discrepancies and correcting errors to ensure precise occupancy reporting.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Barista
1 Year 1 Month- Delivered exceptional customer service, ensuring positive experiences for all patrons.
- Prepared high-quality espresso beverages following standardized recipes and techniques.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Operated coffee brewing equipment and maintained functionality through regular cleaning and maintenance.
- Collaborated with team members to streamline workflow during peak hours for efficiency.
Shift Lead
3 Months- Trained and mentored staff on baking techniques and safety protocols.
- Implemented new production schedules, improving workflow efficiency by optimizing labor resources.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Coordinated promotional events that increased community awareness and customer foot traffic in the bakery.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
Guest Service Representative
1 Year- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining product displays and ensuring cleanliness of sales area.
- Managed cash register operations, ensuring accurate transactions and balancing at shift end.
- Trained new employees on customer service protocols and operational procedures.
- Streamlined order processing to improve efficiency during peak business hours.
Education
High School Diploma
Skills
Effective communication
Exceptional communication
Emotional intelligence
Event coordination
Cross-cultural sensitivity
Detail-oriented
Flexible schedule
Adaptable scheduling
Timeline
Guest Experience Ambassador
Otonomus Hotel
06.2025 - CurrentRead More
Barista
Royal Coffee
05.2024 - 06.2025Read More
Shift Lead
Crave Cookies
10.2023 - 01.2024Read More
Guest Service Representative
Nothing Bundt Cakes
10.2022 - 10.2023Read More
Sierra Vista High School
High School Diploma
Read More