Samuel Melendez
Orlando
Summary
Dynamic Guest Experience Ambassador with a proven track record in customer service and process improvement. Strengths include troubleshooting and customer relationship management, dedicated to enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
Guest Experience Ambassador
ABM Aviation
Orlando
11.2024 - Current
Customer Service Representative
Alliance One International
Orlando
07.2022 - 10.2024
Store Manager/ Human Resources
Pancho's Transglobal (Auntie Anne's)
Orlando
08.2021 - 06.2022
Freelance Recruiter
Dharma Corporation
Orlando
09.2020 - 07.2021
Customer Service Representative
Egis Projects; INC
Orlando
08.2019 - 08.2020
Customer Service/Greeter
MLS Staffing
Orlando
02.2018 - 07.2019
Helper/Banquet Assistant/Customer Service Representative
JMC Staffing
Orlando
06.2017 - 12.2017
Education
Master of Arts - Management of Organizations
URBE
Maracaibo Venezuela09-2012
Master of Arts - Human Resources
UNEG
Ciudad Guayana Venezuela07-2002
Bachelor of Arts - Sciences of Education/Psychology
Pontificia Universita Salesiana
Rome Italy07-1987
Skills
- Customer service
- Troubleshooting
- Process improvement
- Office software
- Customer relationship management
- Team collaboration
- Time management
- Adaptability to change
- Effective communication
- Detailed reporting
- Employee training
Languages
Englisg
Full Professional
Spanish
Full Professional
Italian
Professional
French
Professional
Portuguese
Professional
Timeline
Guest Experience Ambassador
ABM Aviation
11.2024 - Current
Customer Service Representative
Alliance One International
07.2022 - 10.2024
Store Manager/ Human Resources
Pancho's Transglobal (Auntie Anne's)
08.2021 - 06.2022
Freelance Recruiter
Dharma Corporation
09.2020 - 07.2021
Customer Service Representative
Egis Projects; INC
08.2019 - 08.2020
Customer Service/Greeter
MLS Staffing
02.2018 - 07.2019
Helper/Banquet Assistant/Customer Service Representative
JMC Staffing
06.2017 - 12.2017
Master of Arts - Management of Organizations
URBE
Master of Arts - Human Resources
UNEG
Bachelor of Arts - Sciences of Education/Psychology
Pontificia Universita Salesiana
Similar Profiles
Majetta LoganMajetta Logan
Operation Manager at ABM AviationOperation Manager at ABM Aviation
Correane PetticeCorreane Pettice
Team Leader at ABM AviationTeam Leader at ABM Aviation
Francisco Gomez DiazFrancisco Gomez Diaz
Account Manager at ABM AviationAccount Manager at ABM Aviation
Weymond FolkWeymond Folk
Wheelchair Agent at ABM AviationWheelchair Agent at ABM Aviation
Jessica VelascoJessica Velasco
Customer Service Representative III at MedtronicCustomer Service Representative III at Medtronic