Heather Suzor
Kalamazoo,MI
Summary
Dedicated Guest Experience Ambassador with strong skills in customer service and guest safety. Committed to creating a welcoming environment and resolving conflicts effectively. Experienced in ride operations and
Overview
4
4
years of professional experience
Work History
Guest Experience Ambassador
Air Zoo Aerospace & Science Center
Portage, MI
06.2023 - Current
- Greet and welcome all guests with warmth, professionalism, and efficiency ensuring they feel comfortable and cared for.
- Delivered friendly, attentive service to enhance overall guest experience.
- Promote extraordinary service by incorporating a welcoming and inclusive environment
- Provide guest service by accurately responding to and resolving guest questions and concerns, calling supervisor as needed
- Operate and monitor rides and attractions to ensure guest safety.
- Monitored ride and attraction performance, addressing operational and safety issues to maintain guest satisfaction.
- Ensured adherence to company safety and security policies while monitoring the environment.
- Trained coworkers on ride operations, promoting safety and improving guest satisfaction.
Child Care Worker
Father Marquette Catholic Academy
Marquette, Michigan
09.2022 - 03.2023
- Supervised children during playtime and structured activities.
- Assisted teachers in implementing lesson plans and educational activities.
- Maintained a safe and clean environment for children at all times.
All Things Possible Counselor
Kzoo Parks
Kalamazoo, MI
06.2022 - 08.2022
- Coordinated support services for participants with diverse needs.
- Organized engaging educational programs to foster teamwork and personal growth.
- Facilitated communication between campers, parents, and staff for smooth operations.
- Maintained cleanliness and organization of camp facilities and equipment.
Education
Portage Community High School
Portage , MISome College (No Degree) -
Northern Michigan University
Marquette, MISkills
- Guest safety
- Ride operations
- Customer service
- Conflict resolution
- Detail-oriented
- Emergency response
- Adaptability
- Reliability
- Communication
- Problem-solving abilities
- Team collaboration
- Guest service
- Safety compliance
Timeline
Guest Experience Ambassador
Air Zoo Aerospace & Science Center
06.2023 - Current
Child Care Worker
Father Marquette Catholic Academy
09.2022 - 03.2023
All Things Possible Counselor
Kzoo Parks
06.2022 - 08.2022
Portage Community High School
Some College (No Degree) -
Northern Michigan University