Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quraan Whyte

Bronx,NY

Summary

Guest Experience Professional with over 5 years of experience in high-traffic attractions and luxury venues. Skilled in team leadership, customer service, and POS operations, with a proven ability to resolve issues, support large-scale events, and deliver exceptional guest experiences.

Overview

5
5
years of professional experience

Work History

Guest Experience Ambassador

Summit One Vanderbilt
10.2024 - Current
  • Company Overview: SL Green Realty
  • Provided a high level of guest service by engaging guests, answering questions, and resolving issues.
  • Assist in wayfinding, guest flow, and line management.
  • Act as a host by greeting and orienting guests as they enter assigned areas, while ensuring their safety.
  • Handled cash and credit transactions using POS systems, maintaining accuracy and accountability in a fast-paced environment.

Customer Experience Ambassador

The Edge At Hudson Yards
11.2020 - Current
  • Company Overview: Related Companies.

Guest Service Supervisor

The Edge At Hudson Yards
07.2022 - 10.2024
  • Company Overview: Related Companies
  • Supervised and coached a team of 10+ box office ambassadors, maintaining efficient operations and exemplary customer service standards during high-traffic events.
  • Provided high-level customer service at Hudson Yards attractions, addressing guest concerns, and ensuring a positive experience.
  • Managed ticketing kiosks, increasing sales, and streamlining customer flow, resulting in an improvement in customer satisfaction.
  • Authorized returns, exchanges, and transactions, ensuring accurate processing, and a seamless guest experience.
  • Diagnosed and resolved technical issues with ticketing hardware, reducing downtime, and improving system reliability.
  • I managed guest information within the POS system, ensuring smooth and precise entry of customer data, while maintaining accuracy during high-traffic events.
  • Supported the execution of high-profile events at a premier high-rise attraction, including celebrity parties, private birthdays, corporate gatherings, and movie premieres.

Education

Associate of Applied Science - Business Management

Berkeley College
New York, NY
01.2020

Skills

  • Customer Service & Guest Experience Excellence
  • Leadership & Team Supervision
  • Conflict Resolution & Situation De-Escalation
  • POS Systems & Microsoft Office Suite
  • Security & Safety Awareness
  • Multitasking & Time Management
  • Adaptability in Fast-Paced Environments
  • Technical & Computing Proficiency
  • Tour guiding
  • Reservation processing

Timeline

Guest Experience Ambassador

Summit One Vanderbilt
10.2024 - Current

Guest Service Supervisor

The Edge At Hudson Yards
07.2022 - 10.2024

Customer Experience Ambassador

The Edge At Hudson Yards
11.2020 - Current

Associate of Applied Science - Business Management

Berkeley College

Similar Profiles

CREATE PROFILE