Nicholas Rogers
Mebane,NC
Summary
Guest Experience and Hospitality professional with 10+ years delivering guest-focused service across airport, sports, expedition travel, and resort environments. Strengths include guest engagement, customer support, hospitality operations, and professional concierge service. Demonstrates ability to coordinate service delivery, resolve guest issues, and maintain high service standards.
Overview
18
18
years of professional experience
Work History
Guest Experience Ambassador
Raleigh-Durham Airport Authority
09.2023 - Current
- Provide professional, welcoming assistance to passengers and visitors throughout the airport.
- Support guests with directions, information, airport services, and general customer-service needs.
- Promote a positive terminal experience through attentive guest engagement and service-focused communication.
- Assist with airport events, volunteer initiatives, and department activities while supporting team goals.
- Assist with Airport Accessibility Program
Premium Concierge
San Diego Padres
02.2017 - 04.2021
- Delivered guest-focused service in a fast-paced professional sports environment in premium seating zones and player facilities.
- Assisted guests with questions, tours,directions, venue information, and service needs.
- Communicated professionally with diverse guests while helping create a welcoming experience.
Overnight Manager
Westin Carlsbad Resort
09.2017 - 09.2019
- Supervised overnight front office operations, ensuring seamless guest service, safety, and issue resolution.
- Coordinated night audit procedures, verifying folios, postings, and daily closeout accuracy.
- Responded to guest concerns promptly, resolving billing, room, and service issues with professionalism.
- Monitored property security, partnering with security and engineering on overnight incidents and inspections.
- Directed shift handoffs, communicating priorities, unresolved items, and operational updates to daytime leadership.
Expedition Crew
National Geographic Lindblad Expeditions
05.2010 - 07.2016
- Provided hospitality and guest-service support aboard expedition vessels.
- Maintained high standards of cleanliness, organization, and guest comfort.
- Worked effectively as part of a hospitality team in a travel-focused environment.
Hospitality Manager Intern
Walt Disney World Resorts
01.2009 - 05.2010
- Gained hands-on experience in hospitality operations and guest service.
- Supported daily resort operations while learning service, communication, and management practices.
- Worked in a high-volume environment focused on exceptional guest experiences.
Education
Associate's Degree - Hospitality Management
Vincennes University
Vincennes, INHigh School Diploma - undefined
Rushville Consolidated High School
Rushville, INSkills
- Guest Services
- Hospitality Management
- Guest Experience
- Professional Communication
- Hotel Management
- Tour guiding
- Concierge services
- Customer service
- Guest accommodations
Personal Information
Title: HOSPITALITY & GUEST EXPERIENCE PROFESSIONAL
ADDITIONAL INFORMATION
- Authorized to work in the United States for any employer
- Willing to relocate
Timeline
Guest Experience Ambassador
Raleigh-Durham Airport Authority
09.2023 - Current
Overnight Manager
Westin Carlsbad Resort
09.2017 - 09.2019
Premium Concierge
San Diego Padres
02.2017 - 04.2021
Expedition Crew
National Geographic Lindblad Expeditions
05.2010 - 07.2016
Hospitality Manager Intern
Walt Disney World Resorts
01.2009 - 05.2010
High School Diploma - undefined
Rushville Consolidated High School
Associate's Degree - Hospitality Management
Vincennes University