Saniya Hussain
Ozone Park,USA
Summary
Energetic Team member offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 4 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Guest Experience Ambassador
Ethos Farm
Laguardia Airport , NY
07.2024 - Current
- Managed guest inquiries and resolved issues promptly and effectively.
- Enhanced guest satisfaction through attentive service and personalized interactions.
- Collaborated with team members to create welcoming and enjoyable environments.
- Facilitated farm tours, educating visitors about sustainable practices and operations.
Sales Promoter
Ethos Farm
John F. Kennedy Airport , USA
08.2023 - 07.2024
- Planned and executed promotional events to enhance product visibility and customer engagement.
- Demonstrated product features, educating customers on benefits and driving informed purchasing decisions.
- Collaborated with team members to coordinate promotional events, ensuring seamless execution and maximizing impact.
- Provided feedback to management on customer preferences and market trends.
Sales Associate
G-Star Raw C.V
Elmhurst, USA
04.2023 - 04.2024
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering customer satisfaction.
- Identified and leveraged consumer behavior patterns to uncover new sales opportunities.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Cultivated strong customer relationships to promote loyalty and drive repeat business.
Cashier/Bartender/Waitress
Bowl 360
Queens, USA
02.2021 - 05.2023
- Welcomed guests and presented menus to enhance dining experience.
- Prepared drinks according to standard recipes.
- Crafted drinks following standard recipes to ensure quality and consistency.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional customer service to foster guest satisfaction and loyalty.
Student CNA
Forest View Rehabilitation & Nursing Home
Forest Hills, USA
06.2022 - 10.2022
- Assisted with activities of daily living, enhancing patient comfort and dignity during bathing, dressing, and grooming.
- Facilitated patient ambulation and transfers, ensuring safety and comfort through proper body mechanics.
- Conducted vital sign assessments, monitoring patient health and alerting team to changes in condition.
Cashier
Marshalls
Queens, USA
10.2020 - 04.2021
- Updated knowledge of store merchandise and policies to assist customers effectively.
- Organized stockroom shelves by size, color, and style to enhance retrieval efficiency.
- Restocked shelves to maintain sufficient inventory levels.
Education
Associate of Applied Science - Psychology
Queensborough Community College
Oakland Gardens, NY 08.2021 - 05.2024
John Adams High School
Queens, USASkills
- Customer service
- Hospitality
- Food service
- Sales
- POS System
- Retail
- Conflict resolution
- Promoting
Languages
- English
- Hindi
- Urdu
- Punjabi
Timeline
Guest Experience Ambassador
Ethos Farm
07.2024 - Current
Sales Promoter
Ethos Farm
08.2023 - 07.2024
Sales Associate
G-Star Raw C.V
04.2023 - 04.2024
Student CNA
Forest View Rehabilitation & Nursing Home
06.2022 - 10.2022
Associate of Applied Science - Psychology
Queensborough Community College
08.2021 - 05.2024
Cashier/Bartender/Waitress
Bowl 360
02.2021 - 05.2023
Cashier
Marshalls
10.2020 - 04.2021
John Adams High School