KaeLen Edmond
Houston,TX
Summary
A hard-working supervisor with extensive expertise leading teams, producing results, and exceeding expeatations.Creative and driven leader who excels at using great design and planning skills to complete complicated tasks. Skilled at teaching new topics and best practices. Passionate about promoting long-term customer happiness through exceptional service and unparalleled support. Expert in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Barnes And Noble College
01.2021 - Current
- Supervise and lead team of bookstore staff, including hiring, training, scheduling, and performance management.
- Facilitate cross-training initiatives to enhance team members' skills
- Oversee inventory control processes, including receiving shipments, stocking shelves, and conducting regular inventory counts.
- Coordinate textbook adoption processes with faculty and academic departments.
- Manage cash handling procedures, including balancing registers, depositing funds, and reconciling cash drawers.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Scribe
Scribe America
10.2022 - 10.2023
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- We saw 60 or more patients during week
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
- Assisted in training new scribes, sharing best practices for efficient documentation, and communication with medical staff.
- Collaborated with physicians to review and edit medical documents for accuracy and compliance with industry standards.
- Demonstrated adaptability by working effectively under pressure in fast-paced emergency room settings while maintaining accurate documentation at all times.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
Customer Service Representative
Alorica
11.2019 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within team.
Education
Bachelor of Arts - Psychology
Texas Southern University
Houston, TX12.2024
High School Diploma -
Conroe High School
Conroe, TX05.2019
Skills
- Complex Problem-Solving
- Document Management
- Presentation Development
- Call Management
- Consultative Sales
- Inventory Control
Certification
- TABC Certificate
- Food Handlers Certificate
References
Shareen Kamperveen - Assistant Manager: (347) 834-7764
Nicki Mckelvin - Former Manager: (469) 837-6856
Raeven Franklin - Former co-worker: ( 936) 323 - 5541
Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scribe
Scribe America
10.2022 - 10.2023
Supervisor
Barnes And Noble College
01.2021 - Current
Customer Service Representative
Alorica
11.2019 - 12.2020
Bachelor of Arts - Psychology
Texas Southern University
High School Diploma -
Conroe High School
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