Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
BusinessAnalyst
Kaeley Gonzalez

Kaeley Gonzalez

Arlington,WA

Summary

Dynamic Licensed Insurance Agent, excelling in client relationship management and policy negotiation. Proven ability to assess risk and calculate premiums, ensuring optimal coverage for clients. Recognized for delivering exceptional customer service and fostering client retention through effective communication and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

AO Globelife
San Jose, CA
12.2024 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Offered policy guidance and management to promote asset protection.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Negotiated terms of policy with clients to ensure maximum benefit for both parties.
  • Developed appropriate quotes based on risk information.
  • Obtained underwriting approval by completing application for coverage.
  • Calculated premiums and established payment methods.
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Delivered outstanding customer service, addressing client inquiries and concerns promptly.

Delivery Driver

Uber Eats
Arlington, WA
12.2023 - Current
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Utilized GPS and maps for efficient route planning.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Notified customers of delays to decrease calls to support.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Maintained cleanliness of vehicle interior and exterior.
  • Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.

Amazon Shopper

Amazon
Lynnwood, WA
10.2020 - 05.2022
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Identified customer needs by asking questions and advising on best solutions.
  • Completed pickup and shopping orders for customers within local area.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
  • Utilized problem solving skills to resolve customer complaints professionally.
  • Assisted colleagues in completing assigned tasks in a timely manner.
  • Suggested comparable products to replace out-of-stock items.

Server

Luck 7
Kirkland, WA
10.2009 - 10.2015
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Organized take-out orders efficiently according to customer requests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Processed payments accurately using cash registers or POS systems.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Trained new employees to perform duties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Some College (No Degree) - Aesthetics

Bellevue Beauty College
Bellevue

Skills

  • Customer service
  • Policy management
  • Risk assessment
  • Premium calculation
  • Field underwriting approval
  • Sales negotiation
  • Client relationship management
  • Effective communication
  • Problem solving
  • Time management
  • Team collaboration
  • Client retention
  • Client needs analysis
  • Good Telephone Etiquette

Affiliations

  • Assistant Baseball Coach for both my Son's baseball team
  • Volunteer at school and school events
  • AKC registered French Bulldog Breeder

Certification

  • Licensed Life and Disability Insurance Agent in Washington, Hawaii and Minnesota
  • Aesthetic Certification
  • Lash extension Certification
  • Microblading Certification

Timeline

Licensed Insurance Agent

AO Globelife
12.2024 - Current

Delivery Driver

Uber Eats
12.2023 - Current

Amazon Shopper

Amazon
10.2020 - 05.2022

Server

Luck 7
10.2009 - 10.2015

Some College (No Degree) - Aesthetics

Bellevue Beauty College

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Kaeley Gonzalez