Kaelin Kneeland

• Monitoring shrink throughout each department.
• Promoted a positive work environment and building people relations by emphasizing teamwork, open communication, and praise for associates.
• Training API/APA from other stores throughout the market.
• Daily huddles and walks with AP Operations team to ensure tasks are completed with integrity and efficiency.
• Enforcing policies regarding shrink, safety, key controls annd overall team performance by teaching and training, supporting each team lead/coach of each department.
• Giving feedback and coachings when opportunities are presented and needed.
• Collaborated with other coaches and team leads to, improve entire store coordination, and achieve business goals collectively.
• Enforcing and implementing MPP throughout the store.
• Surveying and explaining reports from Ops Portal.
• Apprehending and prosecuting shoplifters.
• Preparing and executing external/internal reports through Auror.
• Participating in internal investigations, including notations during internal interviews.
• Researching cash handling opportunities utilizing.
• Conducting safety meetings with associates, team leads, and salaried members of management to ensure safety and security.
• Assisting all customers when needed.
• Receiving and locating merchandise.
• Collaborating with other stores, law enforcement and district attorneys in apprehension and prosecutions of shoplifters, etc.
• Navigating CCTV/Verint camera systems.
• Overseeing each element of asset protection throughout the store.

• Enhanced customer satisfaction by suggesting photo recommendations from previous photo editing software background.
• Contributed to a positive work environment by consistently demonstrating enthusiasm to fellow associates and customers alike.
• Collaborated with Fujifilm representatives on ensuring Photo Lab kept proper items and tools in stock..
• Assisted customers with technical issues related to digital photography, resulting in improved customer experience.

• Patrolling store to check for suspicious activities and/or safety hazards.
• Controlled reduction of loss inventory by implementing MPP.
• Monitored and analyzed customer behavior utilizing 5 elements to identify and respond to potential theft and fraud incidents.
• Wrote APIS and Auror reports outlining various AP related activities and events.
• Utilized CCTV to monitor store activities and incidents.
• Increased awareness of potential risks and trust among staff members along with other stores through ongoing communication, birthing a culture of vigilance against theft and fraud.
• Developed strong relationships with local law enforcement, enhancing collaboration efforts in combating retail crime trends within the community.
• Reported internal investigations. Helping catch staff and/or associates that have committed theft.
• Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
• Assisted law enforcement and legal personnel in the apprehension and prosecution of shoplifters, providing necessary evidence and documentation for successful prosecutions.
• Wrote reports for internal and external crime, burglary, or theft.
• Apart of 2022-2023 AP team that was #1 in Southeast BU of Walmart for external apprehensions.

• Followed and enforced safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Reduced damage for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Assisting and coordinating with other team members on efficient and safe loading and unloading procedures.

• Emphasizing warehouse organization, enabling easier access to items and faster order fulfillment.
• Trained new team members on proper inventory management and best practices for efficient workflow.
• Ensuring inventory accuracy by conducting audits and surveying records daily.
• Conducted regular counts to maintain up-to-date inventory levels and reduce shrink.
• Properly locating items throughout warehouse.

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• Monitored customer feedback and adjusted sales strategies accordingly, assisted in improvement for overall customer satisfaction.
• Managed inventory.
• Developed a loyal customer base by consistently offering customer service and personalized experiences with athletes and customers alike.
• Established lasting relationships with clients through excellent communication and customer service skills.