Kaelyn Peterson
North Dartmouth
Summary
Accomplished service coordinator and customer service representative with a proven track record at Aaron Pools and Spas, enhancing customer satisfaction through expert complaint resolution and the development of individualized service plans. Skilled in telephone communication and client advocacy, consistently driving product and service improvements. Achieved significant efficiency in technician dispatching, showcasing strong recordkeeping and interpersonal abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Coordinator/Customer Service Representative
Aaron Pools and Spas
07.2023 - Current
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Michaels Arts and Craft Stores
11.2022 - 07.2023
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Greater New Bedford Regional Vocational HighSchool
New Bedford, MA01-2022
Skills
- Telephone communication
- Accurate recordkeeping
- Client Advocacy
- Notetaking and documentation
- Individualized service plans
- Ongoing client support
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- OSHA Certified
- [State] Driver's License
- ServSafe Food Handler's Certification
Languages
English
Timeline
Service Coordinator/Customer Service Representative
Aaron Pools and Spas
07.2023 - Current
Customer Service Representative
Michaels Arts and Craft Stores
11.2022 - 07.2023
- OSHA Certified
- [State] Driver's License
- ServSafe Food Handler's Certification
High School Diploma -
Greater New Bedford Regional Vocational HighSchool
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