Kaelynn Martinez
Laredo
Summary
Hardworking, adaptable, and self-motivated college student with a proven ability to enhance customer satisfaction in a fast-paced environment. Willingness to learn from experienced dental professionals. Knowledgeable in infection control, chairside assisting, and dental terminology. Clinical shadowing in pediatric and orthodontic offices provided a comprehensive experience with patient care and dental procedures.
Overview
1
1
Certification
Work History
Junior Shift Leader
Auntie Anne's Pretzels
Laredo, TX
01.2026 - Current
- Supported management in maintaining cleanliness and organization of work areas during shifts.
- Resolved customer inquiries and complaints promptly to ensure a positive and memorable experience.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Registered Dental Assistant Course & Examination -
Laredo College
Laredo, TX08-2025
High School Diploma -
Texas Online Preparatory School
Lewisville, TX06-2024
Skills
- Workplace safety
- Employee training
- Verbal and written communication
- Problem-solving
- Relationship building
- Opening and closing procedures
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer satisfaction
- Adaptability and flexibility
- Problem anticipation and resolution
Certification
- RDA - Registered Dental Assistant
- Basic Life Support Provider, American Red Cross
- Food Handlers Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Junior Shift Leader
Auntie Anne's Pretzels
01.2026 - Current
Registered Dental Assistant Course & Examination -
Laredo College
High School Diploma -
Texas Online Preparatory School