Matthew Hill
Knoxville,TN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Shift Leader
Casey's
Knoxville, TN
09.2023 - 01.2025
- Supervised daily operations and staff activities during shifts.
- Trained new employees on company standards and procedures.
- Managed inventory levels and ensured supplies were stocked.
- Coordinated shift schedules and delegated tasks among team members.
- Resolved customer complaints and ensured service quality was maintained.
- Monitored performance metrics to identify areas for improvement.
- Conducted safety checks to maintain a secure working environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Line cook
Red Lobster
Knoxville
06.2025 - Current
- Prepared seafood dishes following standardized recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted in inventory management by tracking ingredient supplies and freshness.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety protocols to prevent cross-contamination and ensure hygiene.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
Sales Associate
Tandy Leather Factory
Knoxville, TN
05.2022 - 02.2023
- Assisted customers with product selection and provided expert advice on leathercraft supplies.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Processed sales transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to maintain store cleanliness and stock replenishment.
- Resolved customer inquiries and complaints effectively to ensure satisfaction and retention.
- Trained new associates on store policies, product knowledge, and customer service standards.
- Participated in promotional events to enhance customer engagement and drive sales initiatives.
- Helped customers find specific products, answered questions, and offered product advice.
- Updated records regarding completed jobs and customer transactions.
- Crafted custom leather goods using hand tools and machinery.
- Selected high-quality materials for various leather projects.
- Operated sewing machines for stitching leather components together.
- Maintained workspace cleanliness and organized tools efficiently.
- Assisted customers with product selection and customization options.
- Collaborated with team members to meet production deadlines.
- Inspected finished products for quality and craftsmanship standards.
- Worked at fast and steady pace to meet production goals.
- Utilized good manufacturing practices and adhered to standard operating procedures every day in order to provide consistent, high-quality results.
Crew Trainer
McDonald’s
Knoxville, TN
06.2020 - 10.2021
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety and hygiene regulations during shifts.
- Demonstrated proper use of equipment and tools to maintain efficiency.
- Provided feedback to team members to enhance performance and teamwork.
- Assisted management in scheduling staff and coordinating shifts effectively.
- Monitored inventory levels and communicated needs to management promptly.
- Implemented training materials for ongoing crew development and skill enhancement.
- Promoted a positive work environment by encouraging open communication among staff.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
Education
Central High School
Knoxville, TNSkills
- Recipe preparation
- Kitchen equipment operation
- Food safety compliance
- Inventory management
- Knife skills
- Customer service
- Staff supervision
- Shift coordination
- Team collaboration
- Conflict resolution
- Time management
- Training development
- Performance monitoring
- Sanitation standards enforcement
- Kitchen sanitization
- Cleaning and organization
- Stock rotation
- Food safety
- Attention to detail
- Menu item memorization
- Workstation cleanliness
- Line management
- Supply management
- Problem-solving
- Kitchen station setup
- Food preparation
- Server communication
- Allergen awareness
- Order accuracy
- Ingredient inspection
- Food safety knowledge
- Safety compliance
- Employee training
- Verbal and written communication
- Training assessment
- Team building
- Continuous improvement
- Workplace safety
- Customer relationship management
- Sales transactions
- Product knowledge
- Visual merchandising
- Effective communication
- Collaboration with teams
- Goal oriented
- Hospitality and accommodation
- Customer needs assessment
- Stocking and receiving
- Financial records oversight
- Written and oral communication skills
Timeline
Line cook
Red Lobster
06.2025 - Current
Shift Leader
Casey's
09.2023 - 01.2025
Sales Associate
Tandy Leather Factory
05.2022 - 02.2023
Crew Trainer
McDonald’s
06.2020 - 10.2021
Central High School