Kaena Graham
Brooklyn,NY
Summary
Detailed oriented professional with 10+ years of versatile experience in various departments ranging from security, customer service, administrative officer, call center agent, and other Employment roles. Customer services focused with strong organizational, technical, and interpersonal skills in fast-paced environments with the ability to service customers and create new ideas to help improve growth and profitability. Seeking rewarding opportunity as a customer services representative, front desk officer/ telecommunication customer service challenging roles with an organization that will allow me to demonstrate my abilities. I am now looking to advance into a position where my strong decision-making, problem-solving, and customer management skills could be utilized in all aspects of the required work position. Possess the ability to thrive in a dynamic, exciting work environment.
Overview
16
16
years of professional experience
Work History
Unemployed
Medical Leave Of Absence
Brooklyn, NY
12.2019 - 02.2023
Cashier
Food Universe Marketplace
11.2018 - 01.2019
- Worked as a Cashier, handling all cash flows
- Major responsibilities include: Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Collect payments whether in cash, credit, or snap benefits
- Issue receipts and refunds
- Resolve customer complaints and provide them with relevant information
- Handle merchandise returns and exchanges
- Track transactions after every shift for discrepancies.
Security officer
Corporate loss Prevention associates
Jamaica, NY
12.2017 - 10.2018
- Worked as a Security officer
- Major responsibilities include: Providing quality airport security for delta airlines and keeping accurate record of activities while on shift
- Monitored and authorized entrance and departure of employees and visitors
- Assess and minimized any potential danger to patron, employees and establishment.
Private Security
Troy Security
New York City, NY
05.2015 - 08.2016
- Worked as a Private Security at troy
- Major responsibilities include: Detecting suspicious activities and watching for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Escort High profile clientele to and from vehicles and also from one location of the theater to another while remaining in contact with other security officers and local enforcement
- Warned offenders about rule infractions and violations and verbally evicted them from the premises.
Security Guard F-01 Fire
Guard Summit Security
New York City, NY
08.2014 - 04.2015
- Worked as an Security guard F-01
- Major responsibilities include: Detected suspicious activities and watch for criminal acts and rule infractions
- Periodically watch for smoke and fires and ensure that sprinkling and cooling systems are in working condition
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Telemarketing-Call Center
Universal Survey
New York, NY
04.2014 - 08.2014
- Major responsibilities as a telemarketer call center agent: Managed consumer interactions professionally, efficiently, and with good communication skills
- While handling clients' queries and solving them while answering and making multiple calls during the shift
- I successfully attended hundreds of calls during my shift and resolved clients' complaints
- Provided quality assurance and 100% customer satisfaction
- Arranged and conducted medical, insurance, products, and customer surveys
- A proficient user of computers performed various tasks on computers during the shift.
Office Assistant
Ideal Account Tax Services
New York, NY
04.2007 - 06.2014
- Major responsibilities include carrying out daily personal tasks
- Direct guest handling, outsourced deliveries, and courier services
- Answer and manage incoming and outgoing calls while recording accurate messages
- Help distribute employee notices
- Opened and properly distributed incoming mail.
Security Guard
SGH Security
White Plains, NY
11.2012 - 06.2013
- Major responsibilities include: Diligently monitored entrance and departure of employees and visitors
- Monitored and reported suspicious activities to local authorities
- Secure all doors in office and main building after hours
- Writing reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Education
N/A - Criminal Justice
ASA College
New York, NY01.2016
GED -
Turning Point Learning Center
Brooklyn, NY01.2015
Skills
- Problem-Solving Skills
- Negotiating skills
- Microsoft Office
- Innovative thinking
- Fast Learner
- Excellent communication and interpersonal skills
- Handling client queries and respond promptly to solve their issues
- Excellent knowledge of Customer support management & security management
- Experience in Cash handling and invoice management
- Organizes workflow and appointment by reading and routing correspondence
- Basic user of Microsoft Word, Excel, and Outlook Fast learner and can learn different software efficiently
- Monthly preparation of reports and customer services management
Languages
English
Hobbies And Interests
- Learning about different languages and cultures.
- Reading novels of all genres.
- Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Unemployed
Medical Leave Of Absence
12.2019 - 02.2023
Cashier
Food Universe Marketplace
11.2018 - 01.2019
Security officer
Corporate loss Prevention associates
12.2017 - 10.2018
Private Security
Troy Security
05.2015 - 08.2016
Security Guard F-01 Fire
Guard Summit Security
08.2014 - 04.2015
Telemarketing-Call Center
Universal Survey
04.2014 - 08.2014
Security Guard
SGH Security
11.2012 - 06.2013
Office Assistant
Ideal Account Tax Services
04.2007 - 06.2014
N/A - Criminal Justice
ASA College
GED -
Turning Point Learning Center
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