KAETLYN FALONEY
Rosedale,United States
Summary
Dynamic professional with four years of diverse experience in customer service and operational support, dedicated to enhancing customer satisfaction and optimizing team efficiency. Proficient in cash handling, communication, and critical thinking, consistently delivering exceptional service in fast-paced environments. Demonstrated expertise in managing transactions accurately while fostering collaboration among team members to streamline processes. A proactive problem solver committed to creating positive experiences for clients and colleagues alike, driving success through a customer-centric approach.
Overview
7
7
years of professional experience
Work History
Salesperson
Canton Car Wash
White Marsh, MD
03.2026 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Maintained cleanliness and organization of sales area to ensure optimal presentation.
- Assisted in inventory management, tracking supplies and restocking as necessary.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Trained new staff on operational procedures and customer engagement techniques.
- Coordinated promotional activities to drive sales and increase foot traffic at location.
Sales Associate
Charm City Collectibles
Hanover, MD
11.2025 - 12.2025
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Demonstrated knowledge of collectibles, providing expert recommendations to clients.
- Processed transactions accurately using point-of-sale systems, maintaining financial integrity.
Assistant Manager
Spirit of Halloween
Perry Hall, MD
08.2025 - 11.2025
- Assisted in managing daily operations, ensuring efficient staffing and scheduling
- Trained new employees on customer service protocols and store procedures
- Oversaw inventory management, conducting regular audits to maintain stock accuracy
- Implemented merchandising strategies to enhance product visibility and sales
Cashier
MGM
National Harbor
05.2025 - 08.2025
- Delivered exceptional customer service and resolved conflicts effectively.
- Managed large cash transactions accurately and efficiently.
- Assisted with inventory management and restocking supplies.
- Collaborated with team members to enhance customer experience.
Receptionist
Fascan International
Sparrows Point
01.2024 - 11.2024
- Resolved customer inquiries weekly by effectively managing multi-line phone systems, resulting in an increase in customer satisfaction.
- Scheduled and coordinated over meetings per month, ensuring efficient use of executive time and reducing scheduling conflicts.
- Prepared daily office reports and maintained a proficient accuracy rate in data entry and record-keeping.
Activities Assistant
Autumn Lake
Towson
03.2023 - 12.2023
- Developed and administered activity programs for elderly and disabled adults.
- Handled administrative and clerical tasks, such as filing, data entry, and preparing activity reports.
- Provided emotional support to residents. Perform other duties as assigned.
Cashier / Sales Associate
Michaels
Rosedale
07.2020 - 03.2021
- Delivered exceptional customer service, leading to an increase in customer satisfaction scores.
- Processed transactions efficiently using POS systems, ensuring accuracy and speed.
- Resolved customer complaints promptly, maintaining a positive store environment.
Warehouse Associate
Amazon
Baltimore
03.2020 - 05.2020
- Accurately pick and pack orders for shipment, ensuring quality control standards are met.
- Conduct regular inventory counts and assist in maintaining accurate stock levels.
- Collaborate with team members to streamline operations and improve efficiency.
Shift Supervisor
CVS Pharmacy
Parkville
06.2019 - 05.2020
- Supervise multiple teams and provide guidance and support to staff members.
- Monitor daily operations and evaluate performance of staff to ensure objectives are met.
- Handled large sums of currency while maintaining strict adherence to established policies and procedures.
Fountain Worker
Friendly’s
Bel Air
03.2020 - 05.2020
- Provided attentive and personalized service to guests.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Handled cash and credit transactions accurately, maintaining a balanced cash register.
Education
Diploma -
Patapsco High School & CFA
Baltimore11-2024
Skills
- Clear communication
- Cross-functional teamwork
- Analytical reasoning
- Organizational time strategies
- Effective leadership
- Quickly adjusting to change
- Experienced with Microsoft Office applications
- Cash management
- Customer engagement
- Sales transaction management
- Customer service
- Up-selling
LANGUAGES
English
Timeline
Salesperson
Canton Car Wash
03.2026 - Current
Sales Associate
Charm City Collectibles
11.2025 - 12.2025
Assistant Manager
Spirit of Halloween
08.2025 - 11.2025
Cashier
MGM
05.2025 - 08.2025
Receptionist
Fascan International
01.2024 - 11.2024
Activities Assistant
Autumn Lake
03.2023 - 12.2023
Cashier / Sales Associate
Michaels
07.2020 - 03.2021
Warehouse Associate
Amazon
03.2020 - 05.2020
Fountain Worker
Friendly’s
03.2020 - 05.2020
Shift Supervisor
CVS Pharmacy
06.2019 - 05.2020
Diploma -
Patapsco High School & CFA