John Prowen
El Dorado Hills,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
Work History
Salesperson
Mattress Firm
06.2006 - 05.2024
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
Associate of Arts - Business Administration
American River College
Sacramento, CA06-2002
Skills
- Management-level training experience
- Sales strategy development
- Work prioritization
- Goal setting
- Policy implementation
- Cross-functional teamwork
- Verbal and written communication
- Clear communication
- Staff development
- Performance evaluations
- Conflict resolution
- Coaching and mentoring
Accomplishments
-Winning Presidents Club for top tier performance for one year. The reward for this was a five-day trip to Maui. All expenses were paid. Every year a very small number of employees are picked for this trip as it was a very exclusive reward.
-Winning a sales contest for a three-month period. The reward for this was four-day cruise to Mexico. All expenses were paid. This was a one-time contest. There were a small number of winners.
-Perfect attendance for countless periods of time. I was rewarded with extra time off options throughout the years.
Being selected for test programs that would shape the direction of sales processes and procedures that resulted in valuable insight on profit potential, employee satisfaction, etc.
Timeline
Salesperson
Mattress Firm
06.2006 - 05.2024
Associate of Arts - Business Administration
American River College
Similar Profiles
John ParraJohn Parra
Multi-Unit Store Manager at Mattress FirmMulti-Unit Store Manager at Mattress Firm
Evan BrownEvan Brown
Senior Store Manager (Formerly Area Manager) at Mattress FirmSenior Store Manager (Formerly Area Manager) at Mattress Firm
Ayah OweisAyah Oweis
Senior Art Director, Digital at Mattress FirmSenior Art Director, Digital at Mattress Firm
Chase FontanaChase Fontana
Peer Tutor at Oak Ridge High SchoolPeer Tutor at Oak Ridge High School
Ecrin OnursalEcrin Onursal
Restaurant Server (Part-Time) at Bawarchi Indian CuisineRestaurant Server (Part-Time) at Bawarchi Indian Cuisine