Kaetlyn Hernandez
Whittier,CA
Summary
Dedicated healthcare analyst with expertise in patient relations and data analysis. Skilled in conflict resolution, patient advocacy, and health information privacy. Utilizes strong analytical and interpersonal communication abilities to enhance patient satisfaction and support healthcare goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Patient Access Liaison II
Keck Medicine of USC
Los Angeles, California
06.2023 - Current
- Coordinated appointment scheduling to enhance customer service for patients and families, fostering positive interactions.
- Supported patient registration process through insurance verification and accurate data entry into hospital information systems, ensuring a seamless patient experience.
- Applied HIPAA privacy and security regulations while handling patient information.
- Participated in team meetings, providing insights and strategies that contributed to enhancements in patient access services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Front Desk Associate
Eōs Fitness
Whittier, California
10.2022 - 06.2023
- Assisted clients with inquiries, delivering accurate information and support to enhance customer satisfaction.
- Resolved customer complaints and issues promptly, ensuring adherence to established protocols for effective resolution.
- Performed data entry into computer systems, maintaining accurate records of customer information to support operational efficiency.
- Greeted customers warmly and made them feel welcome.
- Answered multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
Academic Lead Tutor
Tutor Zone
Whittier, CA
06.2021 - 05.2023
- Facilitated engaging tutoring sessions in various subjects and skill levels, enhancing student understanding and skill development.
- Collaborated with parents to evaluate student performance and set targeted learning goals for improvement.
- Asked key questions to prompt specific student responses, assessing comprehension and guiding session adjustments.
Education
Bachelor of Arts - Psychology
California State University of Fullerton
Fullerton, CA 08.2020 - 05.2024
Diploma -
Santa Fe Springs High School
Santa Fe Springs, CA 08.2016 - 05.2020
Skills
References
Manuel Bermudez, Owner & Founder of Tutor Zone, Cell: 714-851-3302
Raelene Felix, Special Educations Teacher - El Monte High School, Cell: 562-852-5078
Tina Solorzano, Assistant Principal - Garey High School, Cell: 562-760-2355
Timeline
Patient Access Liaison II
Keck Medicine of USC
06.2023 - Current
Front Desk Associate
Eōs Fitness
10.2022 - 06.2023
Academic Lead Tutor
Tutor Zone
06.2021 - 05.2023
Bachelor of Arts - Psychology
California State University of Fullerton
08.2020 - 05.2024
Diploma -
Santa Fe Springs High School
08.2016 - 05.2020