Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kahealani Kuresa

Phenix City,AL

Summary

Committed professional offering 5 years of customer service with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Columbus Police Department
Columbus , GA
01.2020 - Current
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Read system maps and caller information, and documented details in system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed over 150-200 calls per day within assigned radio while handling radio traffic.

Host

Olive Garden
Columbus , GA
03.2019 - 08.2019
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Barista

Barnes And Noble Cafe
Columbus , Ga
01.2018 - 08.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Server

IHOP
Junction City , Kansas
05.2017 - 01.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Barista

AAFES Exchange
Fort Benning, GA
07.2016 - 04.2017
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High School Diploma -

Tafuna High School
Pago Pago, American Samoa
06.2016

Skills

  • Team building
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Planning and Coordination

Certification

  • PST - Public Safety Telecommunicator
  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • CPR Certified

Timeline

911 Emergency Dispatcher

Columbus Police Department
01.2020 - Current

Host

Olive Garden
03.2019 - 08.2019

Barista

Barnes And Noble Cafe
01.2018 - 08.2019

Server

IHOP
05.2017 - 01.2018

Barista

AAFES Exchange
07.2016 - 04.2017

High School Diploma -

Tafuna High School

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Kahealani Kuresa