Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahla Turk

Lake Ariel,PA

Summary

Accomplished Cleaning Supervisor with a proven track record at Lakeside Home Rentals, enhancing cleanliness and client satisfaction through meticulous scheduling and planning. Expert in health and safety protocols and client relations, I led teams to surpass standards, achieving significant efficiency improvements. My leadership also fostered a culture of quality assurance and exceptional customer service.

Overview

2019
2019
years of professional experience

Work History

Cleaning Supervisor

Lakeside Home Rentals
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.

Crew Leader

Padulas Pizzeria
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
  • Established and enforced policies and procedures to maintain high standards of work.

Shift Supervisor

CVS Pharmacy
09.2017 - 03.2018
  • Conducted regular inventory checks to maintain stock levels.
  • Trained staff on customer service best practices for improved interactions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Education

Springstead High School
Spring Hill, FL
2012

Skills

  • Health and safety
  • Invoicing
  • Chemical handling
  • Client relations
  • Scheduling and planning
  • Workload prioritization
  • Task delegation
  • Quality assurance
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Sanitation standards
  • Customer service
  • Task assignment
  • Customer service-focused
  • Guest relations

Timeline

Shift Supervisor

CVS Pharmacy
09.2017 - 03.2018

Cleaning Supervisor

Lakeside Home Rentals

Crew Leader

Padulas Pizzeria

Springstead High School

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Kahla Turk