Kahlana Arrington
Albany,NY
Summary
I currently work for Broadview Fcu , I always did well in customer service jobs & office settings . my approach is always customer-focused and results-driven, ensuring satisfaction and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Member Solution Center
Broadview Fcu
700 Patroon Creek Blvd
04.2021 - Current
- Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
- Provided exceptional customer service during collections calls, fostering positive relationships while resolving financial matters.
- Conducted thorough research on debtor information to locate individuals or businesses with outstanding balances, increasing recovery rates.
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Maintained excellent customer service and positive attitude.
- Loan payments / transfers in between accounts
- Empathy
- Mortgages
Small Business Marketplace
Maximus
Corporate Woods Blvd
07.2019 - 03.2021
Customer service , helping small business get health insurance for their employees
Education
GED - N/a
Mildred Alley Penn Foster
Albany, NY05.2017
Skills
- Customer Service
- Advanced Typing Speed
- Fast Typing Speed
- Speedy Typing
- Typing Software Proficiency
- Multitask
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Computer Skills
- Calm Under Pressure
- Active Listening
- Verbal Communication
- Decision-Making
- Relationship Building
- Friendly and Patient
Timeline
Member Solution Center
Broadview Fcu
04.2021 - Current
Small Business Marketplace
Maximus
07.2019 - 03.2021
GED - N/a
Mildred Alley Penn Foster