Kahleinah Dorsey

Monitored students' actions outside school during dismissal.

• Provided feedback on operational performance, contributing to team discussions for continuous improvement.
• Mentored junior staff in best practices for monitoring and reporting standards.
• Participated in quality improvement initiatives aimed at enhancing student safety and satisfaction outside the facility.
• Promoted safety of students on and off public, chartered and school buses by identifying potential conflicts.

Provided exceptional care to elderly gentleman with Alzheimer's.

• Proven ability to learn quickly and adapt to new situations.

• Prepared deli items according to quality standards and presentation guidelines.
• Assisted customers in selecting products, providing recommendations and ensuring satisfaction.
• Operated slicing machines and scales for accurate portioning of meats and cheeses.
• Maintained cleanliness and organization of deli display cases and food preparation areas.
• Coordinated with other departments to ensure seamless operations across the store while maximizing customer satisfaction levels.
• Enhanced customer satisfaction by providing personalized service and product recommendations in the deli, prepared foods, dairy, and seafood departments.

• Resolved customer inquiries through multiple channels, ensuring satisfaction and timely responses.
• Managed order processing and tracked shipments to enhance delivery accuracy.
• Collaborated with team members to streamline workflow and improve service efficiency.
• Assisted in training new hires on customer service protocols and system navigation.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Guaranteed adherence to regulations in home health care services.

Assisted in formulating tailored care strategies grounded in medical instructions and assessments.

Fostered meaningful connections with clients.

Offered companionship to a woman diagnosed with MS.

Scheduled rides for healthcare visits and social activities.

Prepared nutritious meals, facilitated bathing, and supported mobility exercises.