Lauren Heatherly
Pascagoula,Mississippi
Summary
Dynamic pawnbroker with expertise in cash flow management and negotiation. Proven track record in enhancing customer satisfaction through effective communication and appraisal skills. Successfully developed loyal client relationships while ensuring compliance with security procedures and ATF guidelines, driving profitability and operational efficiency.
Overview
1
1
year of professional experience
Work History
Pawnbroker
Dads Super Pawn
03.2025 - Current
- Evaluated pawn items for value and authenticity, ensuring accurate assessments.
- Assisted customers with transactions, providing clear explanations of terms and conditions.
- Managed inventory levels, organizing merchandise for optimal display and accessibility.
- Conducted market research to stay informed on current trends and pricing strategies.
- Developed relationships with repeat customers, enhancing loyalty and trust in services offered.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Prepared all paperwork, checked identifying information and documented transactions.
Attendant
Spin N Jacks
07.2024 - Current
- Provided supplies to customers.
- Assisted customers with inquiries and provided exceptional service to enhance experience.
- Maintained cleanliness and organization of work areas to ensure safety and efficiency.
- Collaborated with team members to facilitate smooth operations during peak hours.
Education
No Degree - Liberal Arts And Sciences
East Mississippi Community College
Scooba, MSHigh School Diploma - Required Curriculum
Columbus High School
Columbus, MS05.2009
Skills
- Cash flow management
- Effective communicator
- Security procedures
- Documentation skills
- Recordkeeping skills
- Training and coaching
- Inventory management
- ATF guidelines
- Loan processing
- Upselling techniques
- Appraisal
- Personable demeanor
- Negotiation and communication
- Teamwork and collaboration
Timeline
Pawnbroker
Dads Super Pawn
03.2025 - Current
Attendant
Spin N Jacks
07.2024 - Current
No Degree - Liberal Arts And Sciences
East Mississippi Community College
High School Diploma - Required Curriculum
Columbus High School