Kahli D Murphy
Tabor,NJ
Summary
Enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
Overview
13
13
years of professional experience
Work History
Driver
Cerntury Bathworks
Woodlandpark , NJ
06.2022 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Navigated delivery routes to ensure timely arrival at customer locations.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained vehicle cleanliness and conducted routine safety inspections to ensure compliance.
- Loaded and unloaded materials safely, adhering to company protocols.
- Trained new drivers on company policies and safety procedures to enhance operational awareness.
- Documented deliveries accurately for effective inventory tracking and accountability.
General Manager
Bubbakoo's Burritos
Totowa, NJ
05.2020 - 06.2022
- Managed all aspects of business operations, covering various responsibilities:
- Streamlined operations to improve efficiency and reduce costs.
- Coordinated front and back of house teams to improve service flow and reduce wait times.
- Monitored guest satisfaction and addressed issues promptly
- Evaluate team performance regularly
- Organized and scheduled employee hours
- Resolved team conflicts to foster collaboration and enhance overall team morale.
- Hiring and training new employees
- Conducted inventory checks and ordered necessary supplies
- Oversaw finances to ensure accurate reporting and resource allocation.
- Monitor quality of food, service, and presentation
- Create and maintain local marketing plans
- Improve and maintain team's customer service skills, food and beverage knowledge and health and safety standards
General Manager
Panera Bread Café
Morristown, NJ
02.2019 - 03.2020
- Handled all phases of business, including but not limited to:
- Overseeing all aspects of team and building growth
- Strengthened team's customer service skills, food and beverage knowledge, and health and safety standards through ongoing training and support.
- Enhanced team morale and productivity through targeted initiatives and engagement strategies
- Developed and managed team and management schedules to optimize operational efficiency
- Hire, train, and maintain new employees
- Measured guest satisfaction levels through surveys and feedback collection.
- Conducted inventory checks and managed stock levels.
- Monitor quality of food, service, and appearance
- Create and maintain local marketing plans
Assistant General Manager/Bar Manager/Kitchen Manager
Buffalo Wild Wings
Rockaway, NJ
11.2013 - 01.2018
- Directed all phases of business activities.
- Enhanced customer engagement to drive sales growth
- Monitored inventory to ensure sales profitability.
- Managing and maintaining employees
- Managed staff schedules to align resources with peak service periods
- Dispersed workload among staff to enhance team performance
- Engaged and collaborated with guests, vendors, and management teams to enhance service quality
- Procured necessary supplies to maintain inventory levels
- Trained new management staff.
- Instructed staff on efficiency standards and budgetary guidelines
- Plan and execute fundraisers
Education
AAS - Hospitality Management, Food Production
County College of Morris
Randolph Nj01-2009
Associate of Applied Science - Hotel, Resort And Restaurant Management
Jersey City State College, Morris County Vocational Technical School
Jersey City, NJ01-1999
Skills
- Safe driving techniques
- Route navigation
- Route planning
- City and non-city driving
- Vehicle inspection
- Safety compliance
- Training new drivers
- Inventory management
- Customer relationship management
- Time management
- Problem solving
- Decision making
- Adaptability to change
Timeline
Driver
Cerntury Bathworks
06.2022 - Current
General Manager
Bubbakoo's Burritos
05.2020 - 06.2022
General Manager
Panera Bread Café
02.2019 - 03.2020
Assistant General Manager/Bar Manager/Kitchen Manager
Buffalo Wild Wings
11.2013 - 01.2018
AAS - Hospitality Management, Food Production
County College of Morris
Associate of Applied Science - Hotel, Resort And Restaurant Management
Jersey City State College, Morris County Vocational Technical School