Kahlil Claud
Information Technology
Suffolk,VA
Summary
Innovative Computer Systems Engineer/Architect with background in developing and implementing complex IT solutions tailored to meet organizational needs. Skilled in optimizing system architectures, enhancing operational efficiency, and ensuring seamless integration of new technologies. Demonstrated ability to lead cross-functional teams in executing projects that improve system reliability and performance. Successfully delivered scalable and secure infrastructure solutions, contributing to enhanced system functionality and business growth.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Configuration Management Engineer
Agile Defense
Norfolk, Virginia
09.2025 - Current
- Developed and maintained configuration management plans for software projects.
- Implemented version control systems to manage project artifacts effectively.
- Collaborated with cross-functional teams to ensure compliance with configuration standards.
- Conducted audits to verify adherence to configuration management policies.
- Reviewed and updated documentation for configuration items regularly.
- Assisted in troubleshooting issues related to system configurations and deployments.
- Created detailed reports on configuration items, including version numbers and release dates.
- Performed regular backups of critical data associated with managed systems as part of disaster recovery planning efforts.
- Configured servers and networks according to established standards and guidelines.
- Managed software licenses across multiple platforms and ensured compliance with vendor agreements.
- Performed periodic audits of hardware, software, and network configurations to identify discrepancies.
- Analyzed customer requirements to ensure proper implementation of the change management process.
Systems Engineer
Joint Knowledge Online
Suffolk, VA
11.2022 - 09.2025
- Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
- Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
- Collaborated with developers, system installers, and technical support representatives in identifying errors to determine the appropriate team to consult for resolving the issue.
- Comprehended new content functionality through research and testing.
- Searched for bugs in newly developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for the launch date.
- Updated software documentation and user guides to align with current features and comply with best-practice standards.
- Verified automated testing-related activities followed strict company standards.
- Reviewed user software error reports submitted to technical support representatives for diagnosis and evaluated merits of developing studies to better understand underlying causes.
- Designed simulation tests focusing on common user applications and unlikely cases, advising development team of current configuration performance limitations.
- Used GitLab database to maintain detailed records of known bugs and patches.
- Produced test scripts for new automated software testing rounds.
- Managed software updates and maintenance for training systems and applications.
- Conducted system testing to ensure reliability and performance standards met.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
IT Application Support Technician
Joint Knowledge Online
Suffolk, Virginia
04.2019 - 11.2022
- Supported internal and external user requests for technical intervention on the Joint Knowledge Online website.
- Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
- Gathered user requirements and preferences for application changes, integrating feedback into the subsequent patching schedule.
- Coordinated with software developers, system engineers, and QA engineers to identify and address customer needs.
- Participated in software testing, writing test cases, and scenarios to improve future training.
- Designed training materials and reference guides for end users.
- Tested new software releases for quality assurance purposes, and determined coordination with performance and efficiency goals.
- Facilitated onboarding for new employees by conducting orientation and company-wide or job-specific training.
- Monitor the database server status and report issues to system engineering.
- Trained users on application features and best practices for efficient use.
IT Help Desk Technician
Navy Marine Corps Intranet
Norfolk, Virginia
06.2018 - 03.2019
- The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained records, logs and lifecycle documentation of work requests. Remedy Ticketing system and HP Service Manager.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Oversaw daily performance of computer systems.
- Entered commands and observed system functioning to verify correct operations and detect errors.
Automated Tactical Data Systems Specialist
U.S. Army Active Duty
Hinesville, GA
10.2014 - 03.2019
- An Automated tactical data systems specialist is primarily responsible for operating the data systems for the Cannon and Multiple Launch Rocket Systems. They play a critical role in the delivery of fire support for infantry and tank units during combat.
- Manage and maintain database during operations.
- Assist in the preparation of computer centers.
- Prepare field artillery tactical data systems and centers of operation.
- Determine target location with the use of various data systems (AFATDS).
- Install and repair communication technology.
- Compiled trend reports to proactively assess technology issues and threshold compliance.
- Analyzed key process metrics and trends, conducting investigations to assist problem resolution and document resources.
- Supported IT inspections based on internal and regulatory requirements.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Configured hardware devices and software settings to optimize network performance.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC08-2027
Vocational Education Certificate -
Intellectual Point IT Education And Training
Herndon, VA01-2023
Some College (No Degree) - CIW Web Development Associate
College And Career Academy At Pruden
Suffolk, VA06-2013
Some College (No Degree) - CIW Internet Business Associate
College And Career Academy At Pruden
Suffolk, VA06-2013
High School Diploma -
Kings Fork High School
Suffolk, VA05-2012
Skills
- Software Release and Versioning
- System administration
- Quality assurance
- Change management
- Configuration management
- Audit compliance
- Script and Scenario Design
- Software Development Life Cycle
- Standards and Security Compliance
- Software Compatibility Testing
- Web and Mobile Application QA
- Customer Service
- Software Defect Documentation
- Bug Tracking and Resolution
- Status Reporting
- Technical Support
- Test Plans and Cases
- Technical Troubleshooting
- Hardware and Software Repair
- System Performance Assessments
- Error Detection
- Microsoft Windows and Office
- Help Desk Support
- Software Evaluation
- Account Administration
- Troubleshooting Network Issues
- Issue and Resolution Tracking
- Computer Diagnostics
- Database Management
- Software Patches
- User account management
- Help desk support
- System troubleshooting
Certification
CompTIA Security +
Timeline
Configuration Management Engineer
Agile Defense
09.2025 - Current
Systems Engineer
Joint Knowledge Online
11.2022 - 09.2025
IT Application Support Technician
Joint Knowledge Online
04.2019 - 11.2022
IT Help Desk Technician
Navy Marine Corps Intranet
06.2018 - 03.2019
Automated Tactical Data Systems Specialist
U.S. Army Active Duty
10.2014 - 03.2019
Some College (No Degree) - CIW Web Development Associate
College And Career Academy At Pruden
Some College (No Degree) - CIW Internet Business Associate
College And Career Academy At Pruden
High School Diploma -
Kings Fork High School
Bachelor of Science - Information Technology
Strayer University
Vocational Education Certificate -
Intellectual Point IT Education And Training