Kahlil Creek
Washington,DC
Summary
Dynamic retail professional with a proven track record at Home Depot, enhancing customer satisfaction and driving sales through effective merchandising. Skilled in team management and problem-solving, I excel in training and mentoring staff while efficiently overseeing operations. Committed to fostering a positive work environment and maintaining high service standards.
Overview
22
22
years of professional experience
Work History
Specialty Department Supervisor
Home Depot
04.2014 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in the recruitment process, selecting highly motivated candidates who positively contributed to team dynamics.
- Increased sales in the specialty department through effective merchandising and product promotion.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
Assistant Manager
Family Dollar
04.2006 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Receptionist
4 Your Body Inc
01.2004 - 02.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Central High
Capitol Heights, MDTimeline
Specialty Department Supervisor
Home Depot
04.2014 - Current
Assistant Manager
Family Dollar
04.2006 - 08.2013
Receptionist
4 Your Body Inc
01.2004 - 02.2006
Central High
Skills
- Team management
- Budget oversight
- Delegation techniques
- Industry trends
- Problem-solving
- Time management
- Customer service
- Training and mentoring
- Staff management
- Team supervision
- Employee scheduling
- POS software
- Supervisor
- Retail
- Multitasking
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