Kahmiya Kelty
Rock Hill ,SC
Summary
Dynamic team leader with a proven track record at Jack in the Box, excelling in people management and problem-solving. Successfully empowered teams, enhanced productivity, and fostered a collaborative culture. Committed to achieving goals through effective planning and prioritization, while maintaining high standards of documentation and reporting.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Team Leader
Jack in the Box
Rock Hill, SC
11.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Picker/ Packer
F.Schumacher
Fort Mill, SC
10.2021 - 09.2024
- Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
- Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
- Supervised shift changes, ensuring proper documentation of completed tasks and facilitating efficient handoffs between teams.
- Achieved on-time delivery of products by closely monitoring progress and adjusting workflows as needed.
- Collaborated with engineering teams to refine product designs, resulting in easier assembly processes and reduced production costs.
Customer Service Representative
Iqor
Charlotte, NC
05.2018 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Shift Leader
McDonalds
Rock Hill, SC
01.2016 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Deli Sales Associate
Walmart
Rock Hill, SC
04.2013 - 12.2015
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Prepared custom sandwich orders, meeting individual preferences while adhering to quality standards.
- Assisted in inventory management, ordering products as needed to maintain optimal stock levels.
- Enhanced the overall customer experience with friendly interactions and helpful suggestions for purchases.
- Helped achieve department goals through effective teamwork and communication with colleagues.
Education
High School Diploma -
South Pointe High School
Rock Hill, SCSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team supervision
- People management
- Work Planning and Prioritization
- Documentation and reporting
- Goal setting
Timeline
Team Leader
Jack in the Box
11.2024 - Current
Picker/ Packer
F.Schumacher
10.2021 - 09.2024
Customer Service Representative
Iqor
05.2018 - 09.2021
Shift Leader
McDonalds
01.2016 - 04.2018
Deli Sales Associate
Walmart
04.2013 - 12.2015
High School Diploma -
South Pointe High School