Open To Work
KAHORU CACERES
custumer service
Miami,FL
Work Preference
Summary
Customer-focused professional with a robust background in sales support and team leadership. Proven success in managing customer inquiries, driving sales initiatives, and fostering team performance in both hospitality and transportation sectors. Adept at streamlining operations while ensuring high standards of service delivery and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Sales Representative
Brightline
Miami
10.2025 - Current
- Used scripted and improvised open-ended questions to uncover nature of customer needs, requirements and expectations.
- Informed customers of promotions and special offers, enhancing sales opportunities.
- Promoting travel packages, upgrades, memberships, and company services to increase sales
- Meeting sales targets and contributing to overall customer satisfaction goals
- Leveraged diplomatic and tactful communication to defuse dissatisfaction and quickly resolve complaints with actionable solutions.
- Resolving customer concerns, complaints, and travel-related issues efficiently
- Explained billing phases and services, helping customers understand their options.
- Provided assistance to customers with inquiries and support with ticket purchases, reservations, and schedule information
- Maintained knowledge of routes, fares, and promotions to provide accurate information to customers.
- Collaborated with operations team to meet customer demands and station staff to address customer needs
- Supporting passengers during boarding and ensuring a smooth travel experience
Customer Service Supervisor
KFC
Miami
06.2025 - 08.2025
- Ensuring excellent customer service and handling customer complaints professionally
- Motivated team to improve customer service performance, aligning with sales, speed-of-service, and customer satisfaction goals
- Trained new employees on customer service procedures, cash handling, and company policies to ensure consistent service delivery
- Supervising daily restaurant operations and supporting team members during shifts
- Monitoring food quality, cleanliness, and compliance with health and safety standards
- Managed cash registers and balanced tills while preparing daily sales reports to maintain financial accuracy
- Supported managers during daily operations with opening and closing procedures
Education
High School Diploma -
Lincoln Marti
Miami, FL05-2025
Skills
- Ticketing and sales support
- Sales techniques
- Cross-selling
- High-volume customer service
- Customer complaint resolution
- Client retention
- Needs assessment
- Retail sales techniques
- Operational support
- Shift coordination
- Team leadership
LANGUAGES
English and spanish
COMMUNITY SERVICE
Participated in community service activities focused on helping others, supporting local initiatives, and contributing to community well-being through volunteer work and teamwork. Engaged in community service initiatives aimed at supporting local organizations, assisting community members, and contributing positively through volunteer efforts and service activities., Volunteered in community service activities to support local programs and help improve community well-being.
Timeline
Customer Sales Representative
Brightline
10.2025 - Current
Customer Service Supervisor
KFC
06.2025 - 08.2025
High School Diploma -
Lincoln Marti