Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahrisma Tollie

Eagle lake,US

Summary

Detail oriented Customer Service Representative with 6+ years of experience excelling in efficiency, multitasking, and problem-solving. Demonstrated ability to handle high call volumes, surpass performance targets, and provide accurate information, contributing to exceptional customer satisfaction.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
Remote
06.2024 - Current
  • Provided expert customer support for insurance policyholders via phone, email, and chat, handling inquiries related to coverage, billing, claims, and policy changes
  • Assisted customers with claims initiation and status updates, ensuring timely follow-up and resolution
  • Utilized CRM systems and insurance platforms to document interactions, track cases, and maintain detailed records

Customer Service Representative

Primo Waters
Lakeland
09.2022 - 06.2024
  • Managed over 60 daily calls, consistently exceeding targets while resolving complaints efficiently.
  • Mastered over 55 products and services to deliver precise information and troubleshoot technical issues effectively.
  • Cultivated in-depth product knowledge to elevate customer support efficiency.

Healthcare CSR

Everise
Remote
02.2020 - 09.2022
  • Managed a high call volume of inbound and outbound calls while maintaining professionalism and empathy
  • Communicated effectively, providing clear information on insurance plans and benefits.
  • Consistently surpassed performance metrics in call quality, handling time, and customer satisfaction, demonstrating exceptional attention to detail.

Customer Service Representative

Racetrac
Lakeland, FL
05.2018 - 02.2020
  • Resolved customer complaints and inquiries, ensuring a swift resolution to enhance customer loyalty
  • Maintained store cleanliness and organization using a daily checklist, ensuring a welcoming environment.
  • Handled customer exchanges and returns, updating records in the company database.

Education

High School Diploma - undefined

Lake Region High School
05.2019

Skills

  • Multitasking
  • Problem Solving
  • Time management
  • Detail Oriented
  • Conflict Resolution and de-escalation
  • Empathy
  • Attention to Detail
  • Active Listening

Timeline

Customer Service Representative

Alorica
06.2024 - Current

Customer Service Representative

Primo Waters
09.2022 - 06.2024

Healthcare CSR

Everise
02.2020 - 09.2022

Customer Service Representative

Racetrac
05.2018 - 02.2020

High School Diploma - undefined

Lake Region High School