Kahyla McCoy
Tampa
Summary
Results-driven Customer Service Supervisor with proven strengths in conflict resolution and team management, enhancing service quality and fostering positive customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Wawa
Wesley Chapel
08.2019 - Current
- Resolved escalated customer disputes promptly while fostering positive relationships with customers.
- Monitored team performance and delivered actionable feedback to enhance service quality.
- Tracked customer service performance metrics, including customer interaction responses and order accuracy, to identify areas for improvement.
- Trained new hires on customer service protocols and company policies.
- Delegated work to staff, setting priorities and goals.
- Assisted in inventory management to ensure product availability for customers.
Kitchen Department Manager
Mcdonalds
Wesley Chapel
03.2017 - 07.2019
- Managed kitchen operations, ensuring adherence to health and safety standards to uphold customer safety and satisfaction.
- Oversaw quality control for food items before serving, ensuring high standards of food quality and presentation.
- Implemented efficient workflow processes to enhance kitchen productivity and speed.
- Trained and supervised team members in food preparation and service procedures.
- Coordinated inventory management to optimize stock levels and minimize waste, contributing to cost efficiency.
- Monitored stock levels and ordered supplies to maintain inventory.
Cash Office Assistant
Walmart
Birmingham
05.2015 - 02.2017
- Reconciled cash drawers to ensure accuracy of financial transactions.
- Processed cash receipts and managed financial transactions daily.
- Prepared daily deposits of collected funds according to established procedures.
- Maintained accurate records of all cash transactions in accordance with company policy.
- Maintained cash office organization and followed security protocols.
- Streamlined cash handling procedures in collaboration with team members.
- Compiled daily financial reports for management review.
- Provided excellent customer service to both internal and external clients.
- Packaged online and phone orders, selected inventory, and sent for delivery.
Education
Associate of Arts - Dental Hygiene
Pasco-Hernando State College
Wesley Chapel, FLSkills
- Customer service
- Team management
- Team collaboration
- Conflict resolution
- Decision-making
- Task delegation
- Process management
- Inventory management
- Records management
- Time management
- Active listening
- Communication skills
- Mentoring
Timeline
Customer Service Supervisor
Wawa
08.2019 - Current
Kitchen Department Manager
Mcdonalds
03.2017 - 07.2019
Cash Office Assistant
Walmart
05.2015 - 02.2017
Associate of Arts - Dental Hygiene
Pasco-Hernando State College