Kai Burgan
Covington,GA
Summary
Motivated Sales Engineer with proven track record of building and growing sales in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sales Engineer
NCR Voyix
01.2022 - Current
- Proficiently utilized NCR's BSL microservices, deploying JSON optimized APIs via Postman to seamlessly engage with customer cloud sales data
- Conducts rigorous quality assurance testing at NCR, specializing in point-of-sale systems, utilizing cloud technologies, Kubernetes, and APIs to meticulously validate data parsing and generation for seamless functionality and optimal system performance
- Engages in the analysis of sales data, leveraging Excel, SQL, cloud technologies, and data analytics to devise and present strategic recommendations for the effective deployment of NCR products at customer sites, aligning with their unique requirements and objectives
- Creates and delivers technical presentations/demonstrations to illustrate the value of the various software and hardware solutions in the NCR catalog.
- Streamlined sales processes by implementing CRM systems for efficient tracking of customer interactions, resulting in better time management and productivity.
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
IT Contractor
Shaw Industries
01.2021 - 12.2021
- Proficiently managed Identity and Access Management (IAM) by executing computer imaging procedures to deploy the organization's standardized system image and requisite software onto designated user devices, ensuring consistency and security across the network
- Utilized Z-Scaler and JAMF Management Software to facilitate comprehensive user and corporate device administration, enhancing IAM capabilities for user provisioning, access control, and device management
- Leveraged PowerShell commands to diagnose and efficiently mitigate software issues on Windows-based devices, maintaining a seamless and secure user experience while resolving access-related concerns
- Implemented automated IAM workflows to streamline user onboarding, offboarding, and access requests, reducing administrative overhead and enhancing security.
- Implemented efficient patch management processes that minimized disruptions while keeping systems up-to-date with the latest security protocols.
- Enhanced network security by implementing firewalls, antivirus software, and regular updates.
- Collaborated closely with internal departments to align IT strategies with overall business objectives.
Education
MBA - Management Information Systems
Kennesaw State University
Kennesaw, GA 05.2017 - 05.2021
Skills
Google Cloud Platform
SQL
Microsoft Office
Active Directory
Confluence
Drupal CMS
Python
JSON
MS SQL Server
Google Cloud Marketplace
HTML & CSS
Microsoft Access
Visual Studio Code
PowerShell
Service Now
Pivot Tables
Kubernetes (GKE)
JIRA
APIs & Microservices
Google Cloud Console
Linux
Google Looker
Certification
Introduction to Cybersecurity - Cisco
References
References available upon request.
Timeline
Sales Engineer
NCR Voyix
01.2022 - Current
IT Contractor
Shaw Industries
01.2021 - 12.2021
MBA - Management Information Systems
Kennesaw State University
05.2017 - 05.2021