Kai Chang
Van Buren,AR
Summary
Dedicated professional with a proven track record at Dairy Queen Grill & Chill, excelling in satisfaction and conflict resolution. Expert in perfectionism and fostering strong customer and companion relationships, significantly enhancing customer loyalty. Trained new employees, demonstrating exceptional adaptability and reliability. Achieved high productivity standards, embodying patience and creative problem-solving skills. Open for new experiences and quick with learning tasks ranging from mild to extreme.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Dairy Queen Grill & Chill
05.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Service Representative
Planet Fitness
11.2023 - 07.2024
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Collaborated and connected thoroughly with fellow members and coworkers, building friendships and strong bonds.
Education
High School Diploma -
Van Buren High School
Van Buren, AR05-2024
Skills
- Reliability and punctuality
- Customer satisfaction
- Patience and composure
- Cash handling
- Conflict resolution
- Problem-solving
- Adaptable and flexible
- Honest and dependable
- Cleaning and sanitizing
- Creative thinking
- Relationship building
- Training and mentoring
Languages
English
Native or Bilingual
Korean
Professional Working
Interests
- Music
- Documenting and sharing travel experiences
- Gym Workouts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Auto Repair/Restoration
- Dancing
- Fashion and Style
- Photography
- Interior Design
- Hobbies that combine physical activity with outdoor exploration
- Acting and Theater
Timeline
Service Representative
Planet Fitness
11.2023 - 07.2024
Customer Service Cashier
Dairy Queen Grill & Chill
05.2023 - Current
High School Diploma -
Van Buren High School
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