Kai Cora
Atlanta,GA
Summary
Accomplished EVS Lead with a proven track record at Emory St. Joseph's Hospital, enhancing operational efficiency and employee retention through expert mentoring and strategic inventory management. Skilled in technical knowledge and customer service, I excel in fostering environments that prioritize safety, waste reduction, and exceptional service standards.
Overview
9
9
years of professional experience
Work History
EVS Lead
Emory St. Joseph's Hospital
Atlanta, GA
07.2023 - Current
- Led cross-functional teams to address specific challenges or projects within the facility.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Increased employee retention by fostering a positive work environment and offering growth opportunities within the team.
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Managed inventory levels for cleaning supplies, reducing waste and controlling costs.
Housekeeping Supervisor
Rohm Hospitality
Atlanta, GA
06.2020 - 03.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
Housekeeping Supervisor
Fairfield Inn Marriott
Atlanta, GA
01.2016 - 04.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed laundry sorting, washing, drying, and ironing.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
Education
High School Diploma -
Clarkston High School
Clarkston, GA06.2000
Skills
- Operational Efficiency
- Technical knowledge
- Environmental awareness
- Waste Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Responsible and Dependable
Timeline
EVS Lead
Emory St. Joseph's Hospital
07.2023 - Current
Housekeeping Supervisor
Rohm Hospitality
06.2020 - 03.2023
Housekeeping Supervisor
Fairfield Inn Marriott
01.2016 - 04.2019
High School Diploma -
Clarkston High School