Kai Cummings
Fort Campbell North,KY
Summary
Experienced professional in the hospitality industry, poised to thrive in a fast-paced environment. Demonstrates exceptional customer service and ensures customer satisfaction. Emphasizes teamwork and adaptability, consistently meeting evolving needs. Proficient in multitasking, adept at managing various tasks, addressing customer inquiries, and maintaining a clean and organized workspace. Dependable and driven by results, with a positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- I've also collaborated with our bartenders to assist in drink garnishing and bar operations
Team Leader
KFC Taco Bell
09.2022 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Cashier/ Cook
Little Koi
08.2021 - 12.2021
- Prepared and customized high-quality poké bowls and ramen dishes, ensuring consistency, flavor balance, and presentation standards
- Demonstrated expertise in ingredient preparation, portioning, and maintaining food safety standards
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Cyber Security
Western Governors University
Salt Lake City, UT06-2026
biology
Central Michigan University
Mount Pleasant, Michigan04.2022
Skills
- Solutions oriented professional
- Food preparation
- Communication
- Time management
- High achiever
- Creativity
- Rapid and adaptive
- Active listening
- Exceptional customer service
- Skilled collaborator
- Guest engagement
- Menu expertise
Certification
Google IT Support certificate
Timeline
Server
Texas Roadhouse
02.2024 - Current
Team Leader
KFC Taco Bell
09.2022 - 01.2024
Cashier/ Cook
Little Koi
08.2021 - 12.2021
Google IT Support certificate
Cyber Security
Western Governors University
biology
Central Michigan University
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