Kai Epping
Gravios Mills,MO
Summary
Flexible and organized Manager with 15 + years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Banquet Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
9
9
years of professional experience
Work History
Landshark Restaurant Manager
Margaritaville Lake of the Ozarks
Osage Beach , MO
03.2022 - 04.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Banquet Manager
Margaritaville
Osage Beach , MO
07.2018 - 04.2023
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Organized and laid out buffet equipment, food displays and other items.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Communicated with venue personnel to coordinate event logistics.
- Mentored and coached team of banquet setters and other event personnel.
Server
Camden On The Lake
Lake Ozark , MO
04.2016 - 07.2017
- Made sure that my Guests had The Best experience while dining with us.
- POS Knowledge
- Order taking, service through meals, ensuring every meal was made as asked.
- Bussing tables
- Bar tending
- Health Dept above Standards
CNA
Eldon Nursing & Rehab
Eldon , MO
05.2015 - 07.2017
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
Server
Pizza Hut
Eldon , MO
06.2014 - 07.2016
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
Education
High School Diploma -
Quincy Senior High
Quincy, IL06.1995
Skills
- Customer Service Best Practices
- Restaurant Operations Management
- Database Interface and Query Software
- Service Delivery Management
- Managing Deliveries
- Problem-Solving
- Inventory Management
- Scheduling Staff
- Documentation and Recordkeeping
Timeline
Landshark Restaurant Manager
Margaritaville Lake of the Ozarks
03.2022 - 04.2023
Banquet Manager
Margaritaville
07.2018 - 04.2023
Server
Camden On The Lake
04.2016 - 07.2017
CNA
Eldon Nursing & Rehab
05.2015 - 07.2017
Server
Pizza Hut
06.2014 - 07.2016
High School Diploma -
Quincy Senior High
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