Kai Gonzalez
Des Moines
Summary
Detail oriented professional with over 2 years in sales and customer service. Comfortable managing POS systems, handling transactions, addressing customer inquiries and passionate about positive customer interactions. Skilled in customer polling and surveys to meet market demands. Comfortable working with teams balancing product practices with fixed timelines.
Overview
4
4
years of professional experience
Work History
Product Associate
Natural Healing ILIA
Iowa City
09.2022 - 03.2025
- Conducted market research to identify trends and consumer needs for product innovation.
- Reviewed customer quotes and return reports.
- Conducted market research to identify industry trends and customer preferences.
- Organized trade shows and other events showcasing company's latest products.
- Created product descriptions and user manuals for customers in multiple languages.
- Managed product inventory, ensuring accuracy of stock levels and availability.
- Identified needs of customers promptly and efficiently.
- Monitored in store operations and online. assisted with online orders and phone service.
- Direct customer interaction.
Deli/Bakery Sales Clerk
Fresh Thyme Market
Kenosha
11.2021 - 06.2022
- Deli counter services.
- Accurately measuring products.
- Assisted customers in selecting fresh baked goods and pastries.
- Maintained cleanliness and organization of bakery display cases.
- Operated cash register and processed customer transactions efficiently.
Preschool Teacher
Kids Inc Daycare
Marion
11.2020 - 03.2021
- Developed engaging lesson plans to foster early childhood learning and development.
- Created a safe, nurturing environment for children during daily activities.
- Facilitated group activities to promote social skills and teamwork among children.
- Organized creative playtime that encouraged exploration and imagination in young learners.
- Supported children's emotional needs through positive reinforcement and guidance strategies.
- Taught children foundational skills in colors, shapes and letters.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Education
Metro High School
Cedar Rapids, IASkills
- Bilingual - English/Spanish
- Company guidelines standards in production
- Volunteer recruitment
- Customer communication & service
- Phone etiquette
- Public safety
- Computers
- Microsoft Excel
- Attention to detail
- Inventory management
- Effective communication
- Problem solving
- Product demo preparation
Languages
Spanish
Native/ Bilingual
A1
Timeline
Product Associate
Natural Healing ILIA
09.2022 - 03.2025
Deli/Bakery Sales Clerk
Fresh Thyme Market
11.2021 - 06.2022
Preschool Teacher
Kids Inc Daycare
11.2020 - 03.2021
Metro High School