Kai Hagedorn
Lansing
Summary
Dynamic leader and compassionate healthcare professional with proven expertise in crisis intervention and team motivation. At Pine Rest, I enhanced patient care through effective de-escalation techniques, and cared for patients mentally and physically. Skilled in clinical documentation and working in fast paced environments, I drive positive outcomes and foster trust with associates as well as the customer/patient no matter the job.
Overview
4
4
years of professional experience
Work History
Team Leader
Panera Bread
11.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Psychiatric Technician
Pine Rest
12.2020 - 06.2021
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
Education
Nursing
Michigan State University
East Lansing, MISkills
- Attention to detail
- Decision-making and initiative
- Clinical documentation
- Team motivation
- De-escalation techniques
- Patient rapport
- Group therapy facilitation
- Crisis intervention
- Teamwork and collaboration
Languages
Spanish
Limited Working
Timeline
Team Leader
Panera Bread
11.2021 - Current
Psychiatric Technician
Pine Rest
12.2020 - 06.2021
Nursing
Michigan State University
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