Kai Hall
Chesapeake
Summary
Driven financial services professional focused on consultation-based sales and member experience. Expertise in banking operations and fraud prevention, with strong problem solving skills.
Overview
5
5
years of professional experience
Work History
Member Experience Representative
Langley Federal Credit Union
Virginia Beach, VA
11.2025 - Current
- Provided excellent customer care and troubleshooting solutions over the phone for all Langley Federal Credit Union products.
- Provided a members focused consultive sales technique to meet a member's needs and expand their relationship with the credit union
- Deescalated complex calls and ensured member satisfaction with a one call resolution.
- Assisted in onboarding new members and ensuring basic knowledge of Langley Federal Credit Union products and services.
- Assisted newer employees in learning policy and proper sales technique.
Financial Services Representative
Langley Federal Credit Union
Chesapeake, Virginia
03.2025 - 11.2025
- Opened new member accounts and provided guidance on financial products and tools to expand new relationships with the credit union
- Outlined financial plans to help establish positive credit history and financial habits for first time credit users, and recuperate poor credit scores for members with low scores.
- Processed and funded loan applications including vehicle, personal, and business loans, as well as credit cards. Processed HELOC applications and completed closing paperwork.
- Fostered long term relationships with local business owners and provided referrals to services like payment processing systems and business loans.
Retail Banker II
Woodforest National Bank
Virginia Beach, VA
06.2024 - 02.2025
- Provided excellent customer service, behind the teller line and desk, with accuracy and timeliness
- Followed fraud detection and prevention policies to protect both member and bank assets.
- Securely collected and handled member's private information
- Handled large sums of cash, balanced vault daily and audited ATM weekly.
Sales Associate
Home Depot
Chesapeake, VA
03.2021 - 05.2024
- Enhanced customer's shopping experience with product selection and general advice
- Handled and repaired technology and equipment using problem solving skills
- Created and maintained professional relationships with vendors, small business owners, and contractors to promote and meet sales goals
- Trained new associates on proper customer service, sales techniques, and company policy.
Education
High School Diploma -
Indian River High School
Chesapeake, VASkills
- Banking
- Call center experience
- Relationship building
- Consultation based sales
- Fraud detection and prevention
- Problem solving skills
- Service champion
- NMLS Certified
- Virginia Public Notary
Timeline
Member Experience Representative
Langley Federal Credit Union
11.2025 - Current
Financial Services Representative
Langley Federal Credit Union
03.2025 - 11.2025
Retail Banker II
Woodforest National Bank
06.2024 - 02.2025
Sales Associate
Home Depot
03.2021 - 05.2024
High School Diploma -
Indian River High School