Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kai Hanson

Dana Point,CA

Summary

Hardworking and reliable professional with mental stamina and job knowledge to handle any workplace need. Focused with strong ability in Customer interactions. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team.

Overview

10
10
years of professional experience

Work History

Server

The Point Restaurant
Dana Point, CA
05.2025 - Current
  • Foster strong, long-term relationships with customers.
  • Manage handling multiple larger parties at the same time and remaining calm under pressure.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Learn how to professionally handle patrons that are under the influence of alcohol in a respectful manner.

Server

HomeSlice
Dana Point, CA
02.2024 - Current
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Assisted other servers as needed during peak hours or special events.
  • Communicated effectively with kitchen staff regarding order status updates.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Trained new employees to perform duties.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Bartender

Cali Costa
Dana Point, CA
01.2023 - 02.2024
  • Greeted guests with friendliness and professionalism.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Collected and organized daily till totals and tips.
  • Effectively multitasked within fast-paced environment.

Bartender Shift Manager

Lupe's Mexican Eatery
Dana Point, CA
11.2020 - 12.2022
  • Served tables, made drinks, ran food and cleaned tables for a room of 30+ all alone.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Initiated seasonal menu updates, bolstering revenue.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Pool Cleaner

Prestige Pool & Spa Services
Dana Point, CA
01.2022 - 05.2022
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
  • Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
  • Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
  • Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
  • Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
  • Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.

Construction Laborer

Artisan Builders
Dana Point, CA
05.2019 - 03.2020
  • Coordinated communication between equipment operators by using two-way radios and hand signals.
  • Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
  • Organized and maintained tools and equipment to enhance work efficiency.

Sales Associate

Gift Chateau
Dana Point, CA
11.2015 - 09.2017
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 50-75 customers per day by responding to inquiries and locating products.
  • Customer service
  • Created and implemented store displays, promoting sales and growth.
  • Made recommendations to customers to promote brand effectiveness and product benefits.

Education

Some College (No Degree) - Marine Biology

Long Beach State University
Long Beach, CA

Skills

  • Bartending / Mixology
  • Standard operating procedures understanding
  • Task Prioritizing
  • Team building
  • People skills
  • Multitasking
  • Decision-making
  • Critical thinking
  • Problem resolution
  • Customer service

Accomplishments

I have been playing Water polo since I was 6 years old and I have qualified for multiple national teams and represented the US in tournaments.

-2014 US Development National Team

-2015 & 2016 US Cadet National Team

Affiliations

I went to Dana Hills High School where I was the first freshman to ever be on the Varsity Water polo team. I was dedicated and played all four years of my career. I was Team Captain my senior year and was awarded with MVP at our team banquet.

Timeline

Server

The Point Restaurant
05.2025 - Current

Server

HomeSlice
02.2024 - Current

Bartender

Cali Costa
01.2023 - 02.2024

Pool Cleaner

Prestige Pool & Spa Services
01.2022 - 05.2022

Bartender Shift Manager

Lupe's Mexican Eatery
11.2020 - 12.2022

Construction Laborer

Artisan Builders
05.2019 - 03.2020

Sales Associate

Gift Chateau
11.2015 - 09.2017

Some College (No Degree) - Marine Biology

Long Beach State University

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