Kai Hoskins

Experience using the following software and agents:

- Ekahau

- Datto RMM

- ITGlue

- Autotask

- Lead network resource for designing and implementing wireless networks.

- Designed and deployed scalable network infrastructure for increased efficiency and reliability.

- Created a new change management process for site wide network infrastructure updates, per client.

- Triaged networking emergencies after hours.

- Configured switches, firewalls and wireless controllers to better support environments.

- Acted as a tier 3 resource for networking tickets.

Exemplifying exceptional expertise managing a diverse portfolio of more than 50 clients, providing accelerated support to an impressive 1,500 devices encompassing networking equipment, servers, end clients, and IoT systems.

- Direct and remote support for environments supporting STS and client VPN's, active directory, VoIP, and security compliant conditions

- Remote management of systems VIA scripted alerts embedded into each configuration item

- Small team management and teamwork completing large migrations or rebuilding environment failures in a timely manner

Experience with the following RMM agents and portals:

- Autotask

- Datto RMM

- IT Glue

- NetCare ScreenConnect

- Microsoft O365 Administration

- Unifi Ubiquiti portals

- Cisco Meraki portals

- BitDefender management

- AppRiver licensing and email management

Experience managing, supporting, and implementing the following systems:

- Cisco switches, firewalls, and VPNs

- SonicWall NG firewalls and VPNs

- Windows and Linux OS

- Datto backup solutions

- Ubiquiti cloud keys and APs

- APC battery backups

- SAN & NAS solutions

- Windows servers

- VMware

Ensured optimal environment performance by meticulously configuring, implementing, and troubleshooting networking equipment such as firewalls, routers, switches, and servers, as well as client devices.

- Configuration of Cisco firewalls, routers and switches via CLI to support diverse environments

- Administration of servers such as domain controllers, RDS, file and application

- Structuring environments from the edge to client, supporting security policies and structural integrity

Extensive training in the following certifications and/or areas of expertise:

- ITE

- MCP

- CCNA

- Linux+

- Security+

- WIN Servers 700, 701, 702