Kai Janson
Chattanooga,TN
Summary
Award-winning Senior DevOps Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on-time and according to cost constraints. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Principal Engineer
Taos Mountain, LLC an IBM Company
01.2021 - 12.2022
- Oversaw two teams (“Pods”) with 8 DevOps Engineers ranking from DevOps 1 to DevOps 3 and Tech Lead
- Escalation point for technical issues for anyone in said Pods
- Lead standups for Pod members and customers
- Coached pod members on skills required or desired by customers
- Held meetings including kick-offs with new clients
- Managed and directed pod to customer projects
- Conducted one on one’s with pod members
- Oversaw client facing standups with teams to identify client needs and potential enhancements
- Tutored and mentored pod members
- Acted as escalation point for all pod members
- Point of contact for clients
- Defined procedures for on- and offboarding pod members
- Reviewed resumes and conducted interviews for new talent
- Maintained documentation in Confluence
- Oversaw timecards for Pod members against client budgets
Senior DevOps Engineer/Developer
BridgeConnector, LLC
08.2019 - 12.2020
- Designed and maintained secure LINUX servers
- Set up ELK stack
- Responsibilities shifted towards Software Development
- Designed and developed application to integrate external databases into company’s workflow engine in Elixir
- Company shifted gears towards AWS Lambda based application development, created JSON models of vendor API’s and common data model for workflow engine
- Peer programming
DevOps Engineer
SRE of Terminus Software, Inc
03.2018 - 08.2019
- Worked as Senior SRE with focus on Amazon AWS, Terraform, DataDog and convox
- Integration of acquired company’s repositories and services, updates to convox racks, creating monitors in DataDog
- Internal customer support person
- Created and developed scripts for repeatable tasks, building custom AWS AMI’s using Packer
- Docker environments for development and production
- Maintained drone server for CI/CD purposes on site., with focus on efficiency of automated code deployment for development, test and production
Senior CloudOps Engineer
Kaplan Test
10.2016 - 11.2017
- CloudOps Engineer with focus on Amazon AWS CloudFormation to create and maintain QA, Staging and Production environments by code (IaaS)
- Enhanced and maintained in-house developed IaaS tools written in Ruby
- Bugfixes, enhancements and new features were developed and rolled out in two-weeks sprints
- Used GitHub to maintain repositories
Senior DevOps Engineer
ThinkingFunctional, LLC
02.2015 - 10.2016
- Worked as a DevOps Engineer with focus on efficiency of automated code deployment for development, test and production.
- Worked extensively with Amazon AWS (EC2 + S3) to create and maintain development, staging and training environments for developers and trainees in the medical field.
- Worked with XenServer to create a production environment for medical studies.
- Used GitFlow to incorporate changes and setup and maintained Jenkins projects for automated build and rollout of code.
Software Developer II
Rackspace Managed Hosting
04.2011 - 02.2015
- Designed and developed software for large-scale cloud-based services
- Fanatical about quality and efficiency
- Implemented proof of concept, prototypes and production-grade software
- Created unit and acceptance tests
- Automated deployment
- Implemented bug fixes
Systems Developer II
Rackspace Managed Hosting
02.2010 - 04.2011
- Developed and maintained business intelligence framework
- Built operational and ad-hoc reports
- Built executive dashboards
- Worked with customers to define their requirements and created successful delivery solutions
- Developed POPS using Groovy, Grails, Ruby and Erlang, to monitor and track health, usage, uptime, and stack traces of servers in production environment
- Developed dashboard using Ruby on Rails, to monitor server health and server load, along with functional interface that simplified access to server logs
Software Developer III
Rackspace Managed Hosting
11.2008 - 02.2010
- Wrote new applications and performed various programming assignments using prescribed specifications
- Coded, modified, tested and debugged applications using Agile Methodologies
- Used source debuggers and visual development environments to maintain and modify applications
- Consulted with peers to create, implement and/or resolve applications and associated changes
- Documented complications and resolutions of applications
- Designed and developed "Peer Eval" using Ruby on Rails for Managed, Intensive and Overseas Rackers
- Developed "Escalation Tool" using Ruby on Rails for NetSec functional leads and Escalations Specialists
- Inherited and enhanced "Fail App" using Ruby on Rails
Test Engineer
Crossroads Systems
04.2007 - 10.2008
- Executed test cases and revisions of test suites
- Defined test plans of product installation, feature verification, usability, performance and release integrity
- Identified bugs of unit under test, worked with Development and Test Team to troubleshoot issues
- Created test cell for reliable, dependable testing
- Formulated testing framework for multi product testing
- Designed tools to automate testing process
- Developed and executed both automated and manual tests
- Created test suite for GUI testing using Selenium
- Designed Automated Cartridge System Library Software (ACSLS) emulator, using Ruby to win $2M contract
Application Administrator
Hire.com
08.2005 - 11.2006
- Upgraded customer sites on demand, modified data for customers in their databases
- Coordinated, installed application patches and releases on test, quality assurance, and production systems
- Ensured reporting of downtime on production environment
- Monitored incoming alerts and analyzed log files for errors
- Maintained existing applications
- Analyzed performance trends to optimize application
- Served as a key person in troubleshooting system problems
- Participated in disaster recovery planning, including assisting with fault tolerance and disaster recovery plans
- Maintained personal Wiki of daily work and knowledge base
- Created batch updating program using Ruby, SOAP and ClearQuest Web API
- Designed Update Tracker, a 50-item checklist, using MySQL and PHP
- Introduction and implementation of MediaWiki for internal documentation
Mac OS X System Administrator Lead
Apple, Inc
04.2005 - 07.2005
- Built and improved new systems using MacOS X Server, NetBoot and Apple Remote Desktop
- Developed and deployed new tools
- Provided 24x7 support and served as technical resource for Data Center
- Maintained 220 XServe and XServe RAID running MacOS X Server
- Resolved technical issues and provided documentation
- Regularly contributed creative ideas to improve existing systems
AppleCare Support Representative
Apple, Inc
04.2004 - 04.2005
- Provided professional phone support of Apple server products for Enterprise and Education clients
- Provided deployment, integration and recovery support for mixed-platform, mission-critical environments
- Worked with Development to resolve complex issues
- Appointed Management responsibilities of server lab
- Performed Tier 3 backfill duties
- Performed leadership practices as walk-up agent
- Mentored new recruits
- Prepared flow charts and walk-through documentations
- Created "ACESbase", knowledge base using LAMP
- Recipient of 2005 Austin Site Award for Outstanding Performance and Positive Impact at Austin Site.
AppleCare Support Representative
Adecco, Inc
10.2003 - 04.2004
- Performed duties as AppleCare Tier 1
- Provided skillful phone support for Apple portable and wireless products
- De- bugged call-in issued and guided clients to resolution through coaching
- Prepared procedural documentations
- Exceeded call center metrics, including average handle time, schedule adherence and accuracy
- Demonstrated leadership skills as walk-up agent.
Education
High School Diploma -
Carl-Bantzer Gesamtschule
Ziegenhain, Germany08.1984
Skills
- Elixir, Ruby, C, Erlang
- Awk, bash, sed, fish
- PostgreSQL, MongoDB, MySQL, SQLite
- SOAP, REST
- Ansible, Terraform
- DataDog, PagerDuty
- AWS, Azure, GCP
- Phoenixframework, Ruby on Rails
- UN*X, LINUX, macOS, Windows
- DNS, DHCP, NFS, SMB
- Networking, Backup, and Storage
- MS Office
Accomplishments
- Out of the Box Thinker
- Passionate about solving problems
- ChaDev member and mentor of the Elixir Group in Chattanooga, TN
- Industry experience in systems administration since 1989 and software development since 2005
- Demonstrated resourcefulness and guidance skill as a technical lead, with a think outside the box attitude
- "Train the Trainer Program" as Apple Certified System Administrator Trainer - Apple, Inc (December 2004)
Timeline
Principal Engineer
Taos Mountain, LLC an IBM Company
01.2021 - 12.2022
Senior DevOps Engineer/Developer
BridgeConnector, LLC
08.2019 - 12.2020
DevOps Engineer
SRE of Terminus Software, Inc
03.2018 - 08.2019
Senior CloudOps Engineer
Kaplan Test
10.2016 - 11.2017
Senior DevOps Engineer
ThinkingFunctional, LLC
02.2015 - 10.2016
Software Developer II
Rackspace Managed Hosting
04.2011 - 02.2015
Systems Developer II
Rackspace Managed Hosting
02.2010 - 04.2011
Software Developer III
Rackspace Managed Hosting
11.2008 - 02.2010
Test Engineer
Crossroads Systems
04.2007 - 10.2008
Application Administrator
Hire.com
08.2005 - 11.2006
Mac OS X System Administrator Lead
Apple, Inc
04.2005 - 07.2005
AppleCare Support Representative
Apple, Inc
04.2004 - 04.2005
AppleCare Support Representative
Adecco, Inc
10.2003 - 04.2004
High School Diploma -
Carl-Bantzer Gesamtschule
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