Kai Lambert
Fishers,IN
Summary
Accomplished Lead Teacher at Kiddie Academy, skilled in lesson planning and conflict resolution. Enhanced classroom environments to foster child development and mentored new teachers, boosting their effectiveness.
Improved customer satisfaction at McDonald's through exceptional service and process improvements. Proficient in training and mentoring, with a focus on achieving positive outcomes and supporting growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Teacher
Kiddie Academy
Fishers, IN
01.2025 - Current
- Developed and implemented engaging lesson plans aligned with developmental standards.
- Fostered a positive classroom environment promoting social, emotional, and cognitive growth.
- Collaborated with parents to support children's learning and development goals.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Customer Service Specialist
McDonald's
Noblesville, IN
09.2019 - 01.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction protocols.
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Implemented process improvements that streamlined service delivery during peak hours.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, INNo Degree -
Tucker Real Estate School
Indianapolis, INSkills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Child development
- Parent-teacher communication
- Safety awareness
- Training and mentoring
Certification
- First Aid/CPR Certified
Languages
English
Full Professional
Timeline
Lead Teacher
Kiddie Academy
01.2025 - Current
Customer Service Specialist
McDonald's
09.2019 - 01.2025
High School Diploma -
Lawrence Central High School
No Degree -
Tucker Real Estate School