Summary
Overview
Work History
Education
Skills
Timeline
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Dylan "Kai" Morse

Chandler,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Specialist position. Ready to help team achieve company goals. A dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Associate

Tillys
11.2022 - 01.2023
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Tech Manager

Chandler Youth Theater
03.2018 - 12.2022
  • Developed suggestions for technical process improvements to optimize resources.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Recruited and trained crew team members.
  • Communicated with cast, & crew members, along with the public allowing for growth of communication skills to assist with a large variety in the people

Sound Engineer

Chandler Youth Theater
03.2018 - 12.2022
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Transformed video and audio recordings into digital formats for editing and archiving.
  • Prepared, packed and transported audio equipment for events and location shoots.
  • Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.
  • Collaborated with producers and performers to determine and achieve desired sound for productions.
  • Performed sound quality checks and front-of-house mixing to maintain company sound system.

Sales Associate

Kohl's
05.2023 - Current
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.
  • Maintained detailed records of all return transactions, facilitating accurate tracking and analysis for management review.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Chandler Early College
Chandler, AZ
05.2024

Skills

  • Crew Leadership
  • Team Collaboration
  • Money Handling
  • Verbal Communication
  • Excellent People Skills
  • Sales Trends
  • Customer Service
  • Sales Expertise
  • Adapt to Diverse Groups
  • Multitasking Strengths
  • Cash Register Operation
  • Time Management

Timeline

Sales Associate

Kohl's
05.2023 - Current

Sales Associate

Tillys
11.2022 - 01.2023

Tech Manager

Chandler Youth Theater
03.2018 - 12.2022

Sound Engineer

Chandler Youth Theater
03.2018 - 12.2022

High School Diploma -

Chandler Early College

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Dylan "Kai" Morse