Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kai Okawara

Bellingham,WA

Summary

Dynamic professional with a proven track record at Shabu Shabu Kyoto LLC, excelling in customer service and staff training. Adept at enhancing customer experiences through effective communication and upselling strategies, while also implementing promotional planning to drive sales. Committed to fostering a positive environment and delivering exceptional results.

Overview

7
7
years of professional experience

Work History

Pro Shop Attendant

City of Kent
Kent, Washington
04.2025 - Current
  • Assisted customers with equipment selection and rental processes.
  • Provided exceptional customer service to enhance shopping experience.
  • Educated customers on product features and proper usage techniques.
  • Performed daily opening and closing procedures in accordance with established guidelines.
  • Addressed customer complaints or referred them to management as needed.
  • Recommended, selected and located merchandise based on customer desires.

Restaurant Front of House Manager

Shabu Shabu Kyoto LLC
Bellevue, Washington
05.2018 - 07.2025
  • Kept things running smoothly and ensured a good customer experience
  • Provided feedback on performance evaluations for staff members.
  • Trained new employees in restaurant policies and procedures.

Education

High School Diploma -

Kentwood High School
Kent, WA
06-2019

Some College (No Degree) -

Green River Community College
Auburn, WA

Skills

  • Customer service
  • Merchandise recommendations
  • POS operation
  • Staff training
  • Customer feedback analysis
  • Menu design
  • Promotional planning
  • Table management
  • Effective communication
  • Problem solving
  • Upselling strategies
  • Social media promotion

Affiliations

  • golf
  • snowboarding
  • hiking

References

References available upon request.

Timeline

Pro Shop Attendant

City of Kent
04.2025 - Current

Restaurant Front of House Manager

Shabu Shabu Kyoto LLC
05.2018 - 07.2025

High School Diploma -

Kentwood High School

Some College (No Degree) -

Green River Community College

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