Kai Palmer
Middleton,ID
Summary
Resourceful Customer Service Representative Team Lead with a focus on enhancing team performance and customer satisfaction. Achieved significant improvements in productivity and conflict resolution through effective team management and training initiatives. Delivered value by managing escalated customer issues and implementing innovative process improvements.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Representative Team Lead
Jacksons
Boise, Idaho
05.2021 - 10.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Tacobell
Lakeside, California
04.2018 - 05.2021
- Managed front of house operations and drive-thru service to ensure efficient customer flow.
- Cultivated strong customer relationships, leading to increased repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Ensured high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Resolved customer complaints promptly, delivering excellent service and enhancing customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- I made sure deliveries were taken in and put away correctly
Education
El Capitan
Lakeside , CASkills
- Customer support operations
- Complaint resolution
- Customer relationship management
- Escalation handling
- Problem solving
- Order processing
- Billing reconciliation
- Ticketing systems
- Food handler certification
- OLCC certification
- Conflict resolution
Certification
- Olcc certified
- Food handlers
Timeline
Customer Service Representative Team Lead
Jacksons
05.2021 - 10.2026
Customer Service Representative
Tacobell
04.2018 - 05.2021
El Capitan