Kai Roberts
Minneapolis,MN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Currently acquiring Project Management and Scrum certifications through Google Certification courses.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Trader Joes
Saint Paul, MN
07.2020 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Onboarded new employees with training and new hire documentation.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Inflight Supervisor / Lead Inflight Instructor
Compass Airlines
Minneapolis, MN
11.2018 - 04.2020
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Oversaw and maintained New Hire records, New Hire Training Program, onboarding/release and Known Crew Member Program
- Oversaw curriculum development and implementation in alignment with best practices, Federal Aviation Regulations and Company Policies.
- Cross-trained existing Instructors to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Inflight Instructor/Flight Attendant
ExpressJet Airlines
Atlanta, GA
07.2014 - 07.2018
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
Assistant Manager
M.A.C Cosmetics
Phoenix, AZ
08.2009 - 06.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Salon Manager
Richard Joseph Salon
San Diego, CA
03.2004 - 10.2009
- Scheduled employees to maintain adequate coverage during business hours.
- Introduced new methods, practices and systems to reduce turnaround time.
- Achieved personal sales goals by upselling products to meet individual needs.
- Modernized retail structure with implementation of Point of Sale System and inventory management.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Education
A2 Nederlands Certification - Linguistics
University of Amsterdam
Amsterdam, NL 05.2001 -
Supplemental Business Management Courses - Business Management
Phoenix College
Phoenix, AZ 01.2012 - 06.2013
Science of Cosmetology - Cosmetology Education
San Diego City College
San Diego, CA 09.2006 - 06.2007
High School Diploma -
San Diego City College
San Diego, CA 04.2006 - 04.2006
Skills
Business administration
Operations management
Key Performance Indicators
Advanced problem solving
Performance Evaluations
Staff Management
Systems Installation, Configuration and Upgrading
Logistics Management
Training and Development
Self-Motivated
Verbal and written communication
Timeline
Manager
Trader Joes
07.2020 - Current
Inflight Supervisor / Lead Inflight Instructor
Compass Airlines
11.2018 - 04.2020
Inflight Instructor/Flight Attendant
ExpressJet Airlines
07.2014 - 07.2018
Supplemental Business Management Courses - Business Management
Phoenix College
01.2012 - 06.2013
Assistant Manager
M.A.C Cosmetics
08.2009 - 06.2014
Science of Cosmetology - Cosmetology Education
San Diego City College
09.2006 - 06.2007
High School Diploma -
San Diego City College
04.2006 - 04.2006
Salon Manager
Richard Joseph Salon
03.2004 - 10.2009
A2 Nederlands Certification - Linguistics
University of Amsterdam
05.2001 -