Kai Rodgers
Warrensville Hts,Ohio
Summary
Organized Medical Records Clerk brings top talents in data entry, records filing and administrative correspondence. Creates new medical records, retrieves existing medical records and collects demographic information from various sources to gather patient information.
Overview
6
6
years of professional experience
Work History
ROI Specialist
MRO Corporation
Norristown, PA
07.2022 - Current
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Determined and implemented techniques to improve medical records retrieval process.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Evaluated existing operations and identified opportunities for improving profitability through increased ROI.
- Tracked and processed release of information requests.
- Processed and invoiced records requests from patients, providers and third parties.
- Purged inactive files and destroyed obsolete files following procedures.
- Maintained positive working relationship with fellow staff and management.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently.
CC Service Specialist I
Key Bank
Parma Heights, OH
01.2022 - 06.2024
- Maintained in-depth knowledge of Key Bank services, products and policies to offer customers best-in-class support.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed payments for services rendered accurately and efficiently.
- Implemented troubleshooting techniques to resolve issue.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Answered constant flow of customer calls with minimal wait times.
- Managed customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fulfillment Associate
Amazon
North Randall , Ohio
09.2019 - 01.2022
- Accepted, processed and filled orders quickly and accurately.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
Client Service Representative
CIOX HEALTH
Cleveland, OH
01.2019 - 07.2019
- Reviewed customer account information to determine current issues and potential solutions.
- Observed confidentiality and safeguarded all patient-related information.
- Pulled patient records and transferred information to appropriate parties.
- Maintained accurate record-keeping with proactive attention to client information updates.
Customer Service Representative
CVS HEALTH
Solon, OH
10.2018 - 01.2019
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Dental Assistant - Dental Assisting
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH08.2016
GED -
Ohio Department of Education
Parma10.2013
Skills
- Retail sales customer service
- Call Center Operations
- Customer support
- Account management
- Medical Terminology
- HIPAA Compliance
- Work Well Independently
- Payment Collection
- Written and Verbal Communication
Timeline
ROI Specialist
MRO Corporation
07.2022 - Current
CC Service Specialist I
Key Bank
01.2022 - 06.2024
Fulfillment Associate
Amazon
09.2019 - 01.2022
Client Service Representative
CIOX HEALTH
01.2019 - 07.2019
Customer Service Representative
CVS HEALTH
10.2018 - 01.2019
Dental Assistant - Dental Assisting
Cleveland Institute of Dental-Medical Assistants
GED -
Ohio Department of Education
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