Taylor Hall
Brookings,SD
Summary
Dynamic ROI Specialist with extensive experience at Chartmate LLC, adept at safeguarding medical records and ensuring HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and meticulous document management. Skilled in electronic medical records handling and customer service, fostering strong client relations while maintaining confidentiality.
Effective cashier bringing solid background of 6+ years of experience catering to clients in retail environments. Confident and smart with terrific people, time management and marketing skills.
Overview
16
16
years of professional experience
Work History
ROI Specialist
Chartmate LLC
11.2016 - Current
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Customer Service Manager
Walmart
10.2010 - 10.2016
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Medical Billing
Ultimate Medical Academy
Clearwater, FL04.2017
Skills
- Medical terminology understanding
- Medical office administration
- EMR / EHR
- Electronic medical records handling
- Document scanning
- Medical record safeguarding
- Written and verbal communication
- HIPAA compliance
- Work well independently
- Release of information paperwork
- Customer service
- Departmental cross-coverage
- Client relations
- Data entry
- Retail transactions
- Retail experience
- Retail management experience
- Retail sales customer service
- Product restocking
- Returns processing
- Drawer balancing
- POS systems
- Currency counting
- Credit card processing
- Customer relations
- Team collaboration
Timeline
ROI Specialist
Chartmate LLC
11.2016 - Current
Customer Service Manager
Walmart
10.2010 - 10.2016
Medical Billing
Ultimate Medical Academy