Rayna Garcia
Mesa,AZ
Summary
Experienced ROI Specialist skilled in patient communication, conflict resolution, and EMR management. Adept at processing diverse medical record requests and achieving compliance with HIPAA regulations. Results-driven ROI Specialist with expertise in health information management and EMR systems. Recognized for effectively managing patient inquiries and complaints while ensuring timely processing of medical records and compliance with regulations. Detail-oriented professional with over 11 years in health information management, focusing on team leadership and time management.
Overview
14
14
years of professional experience
Work History
ROI Specialist
Banner Health
11.2013 - Current
- Process medical and billing records for ambulatory and acute care.
- Medical Records request types: Subpoenas, Risk Management, Attorney, Insurance, Patient request, SSA Disability, RAC, CDAC, and Continuity of Care.
- Processed a small number of special projects for audits.
- Compiled radiology films and uploaded them to online servers for request.
- Handle and de-escalate complaint calls from patients and requesters.
Medical Assistant
Banner Health
08.2011 - 10.2013
- Front/Back office trained.
- Charting in paper and EMR records.
- Blood Draws.
- Injections.
- Insurance Verifications.
- Filing.
- Pulling Medical records.
- Trained new employees.
Education
Associates in Applied Science - Health Information Technology
Pima Community College
Tucson, AZ12.2021
Certification in medical billing & coding -
Pima Community College
Tucson, AZ12.2021
Certification Medical Assistant -
Pima Medical Institute
Mesa, AZ01.2007
High School Diploma -
GLOBE HIGH SCHOOL
Globe, AZ05-2003
BACHELOR OF SCIENCE - Health Information MANAGEMENT
WESTERN GOVERNORS UNIVERSITY
OnlineSkills
- Super user for all EMRs
- Stays productive
- Patient-focused
- Team leader experience
- Outlook
- Wanting to learn
- Team player
- Processing a variety of requests
- Excel
- Word
- Adobe
- Medical record processing
- EMR management
- Patient communication
- Conflict resolution
- Health information management
- Staff training
- HIPAA regulations
- Time management
- Team collaboration
- Scheduling appointments
- Document scanning
- Paperwork processing
- Medical terminology
- Written and verbal communication
- Medical record safeguarding
- HIPAA compliance
- Patient inquiries
- Medical records audits
- Customer service
- Medical terminology understanding
- Data security
- Quality control checks
- Medical software proficiency
- Medical transcription
- New patient chart preparation
- Electronic medical records handling
- Work well independently
- Client relations
- Patient data collection
- Staff education and training
- Payment collection
- Account management
- Record retention guidelines
- Patient confidentiality
- Medical office administration
- Record maintenance
- EMR / EHR
- Release of information paperwork
- Report generation
- Filing systems expertise
- Data entry
- File organization
- Meeting coordination
- Records management
- Medical billing and coding
- Insurance eligibility
- Departmental cross-coverage
- Registered health information administrator (RHIA)
- Treatment documentation
- Electronic health record specialist
- Charting and clinical documentation
- Detail-oriented
References
References available upon request.
Timeline
ROI Specialist
Banner Health
11.2013 - Current
Medical Assistant
Banner Health
08.2011 - 10.2013
Associates in Applied Science - Health Information Technology
Pima Community College
Certification in medical billing & coding -
Pima Community College
Certification Medical Assistant -
Pima Medical Institute
High School Diploma -
GLOBE HIGH SCHOOL
BACHELOR OF SCIENCE - Health Information MANAGEMENT
WESTERN GOVERNORS UNIVERSITY