Dalita Andona

Outpatient Filmroom responsibilities included maintaining daily image records, connect with healthcare providers, uploading imaging studies, monitoring study progress, initiating call-in processes, and ensuring HIPAA compliance. Used and operated various imaging equipment and software, supporting patient flow for imaging studies and requests.

Processed Payor Audit requests and provided complete, unaltered, and securely transmitted documentation by the deadline, including all requested notes, billing, labs, and images,ensuring HIPAA compliance and providing delivery to avoid recoupment.

Answered phones, provided customer service, worked front desk and released medical records for continuation of care, disability, insurance, and patients requests. Assisted in training new employees in the ROI Department.

Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.

Attended Renown Coding University Program. Worked with Career Steps module and educational criteria. Training included accurately assigning appropriate diagnosis and procedural codes for patient health information and data retrieval, claims processing and analysis for revenue reimbursement. Stayed actively familiar with all ICD 10 CM codes and ICD 10 PCS codes and updates.

Familiar with anatomy, and physiology of human body along with Medical Terminology, disease processes, surgical procedures and signs and symptoms, all necessary for coding purposes.

Also taught to familiarize ourself with the medical record for accuracy and any discrepancies using the EPIC module. Familiar with HIPAA compliance policies.

Process mail request for release of records. Sorts, opens, and reviews all requests to ensure HIPAA compliance. Processes all patient information. Processed walk-in front office request for records and Interdepartmental requests for Information.

Processed request via Epic Module, RightFax, MyChart, logged request into Epic Module and work queues for tracking and reporting. Ensured confidentiality and compliance within Renown's policies and federal government compliances.

Provided excellent customer service answering phones and completing medical records request at front desk with patient's and general public.

Processed payment invoices for medical records and posted checks. Trained other employees in processing and sorting mail. Trained employees in processing checks and posting payments. Trained other employees to process continuation of care requests.